TherapetMDYour feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Alison W.
The website is very user friendly with regular generous offers. Best of all, my rescue cat is now “Mr Happy Purr” rather than “Mr Anxious Hide-away”. I love him; he loves the way he can relax in his own home now he is protected by Therapet. Thank you :-)
Suzanne
This is my second order with TherepetMD because the product does what it say's it does. My two male cats are a pure joy with this product without they are little horrors in the night time. My first order there was a problem with the diffuser when I contacted with said problem I was sent a new replacement with no fuss. I will continue using this product.
Carol
I ordered the advanced dog calming diffuser kit. It was missing the diffuser. I called they told me to send it back at my cost and it would be $12 more and they would send me the diffuser. This place is a sham! Stay away! I just want my money back.
Response from TherapetMDAug 27, 2024
Hello Carol, We apologize for the inconvenience and frustration you've experienced. It's certainly not our intention to cause any hassle. You shouldn't have to pay additional fees for something that was missing from your order. Please contact our customer support at [email protected] or call us at +1 424-248-7946, and we'll work to resolve this for you as quickly as possible. We're committed to ensuring you receive either the correct product or a full refund. Best Regards, Dawtie of TheraPetMD
Heidi B.
My friend and I got new PomChi pups in April. We were having quite a bit ot of trouble getting them pad trained indoors. I saw the write up about this product and figured I had nothing to lose so I ordered one for each of us. They responded within a week of installing it and thankfully we haven’t had one accident by either pup in a month. I am now purchasing refills for us to keep these two beautiful, high energy pups as calm and trainable as possible. Thank you!
Pamela
Since I got it, my dog has not peed in the house, I don’t know what’s going on what’s in it . but I do recommend it
Khill
We have two male cats that got a little spray-y as teenagers about a year ago. I bought this in desperation and they immediately stopped spraying the curtains once it was plugged in. I let it go dry once and they sprayed again—put in the refill, no more spraying. That’s enough science for me. Just bought 6 refills.
Amy N.
I just wanted to hop on here hoping I can get this out to the people who are considering buying the diffuser and have looked at the websites reviews (I believe they 100% filter them because I checked for lowest reviews and the lowest are 4 starts but I left a 1 star review) Also - I just went to their website to see if MAYBE my review was posted, now their Reviews page doesn't even load. WHAT A JOKE I only bought it because my husband was dead set on it working for one of our cats who pees all over the house. Hes seen it all over facebook so I humored him and bought it. Our cat got pretty sick after plugging it in. He was acting as though something was lodged in his throat, he was trying to hack stuff up and acting generally lethargic. I unplugged it because it was the first thing I could think that has changed and he slowly got better after unplugging it. It may just have been an allergic reactions BUT their refund policy is a joke. I emailed them within the 30 days and either you pay for return shipping (insured), a restocking fee and then get a refund of the remainder or can keep it and get a 1/3 refund. If it was an allergic reaction, that is not necessarily on them - its just what it is but the return policy is BS. They should just not offer one
Response from TherapetMDAug 8, 2024
Hello Amy, We're sorry to hear about your experience and the issues you've encountered with the product and our return policy. We take feedback seriously and want to ensure that all reviews, positive or negative, are considered. Your concerns about the health of your cat are important, and we're glad to hear your pet is feeling better. Allergic reactions can vary, and while we strive to create products that are safe for all pets, we understand that individual sensitivities may occur. Regarding our return policy, we aim to be transparent by outlining the terms on our website, including return shipping and restocking fees. We understand your frustration, and we’ll take your feedback into account as we continue to review our policies. If you have any further concerns or if there's anything more we can do to assist, please don't hesitate to reach out to us directly at [email protected] or call us at +1 424-248-7946. Your satisfaction is important to us, and we appreciate you sharing your experience. Best Regards, Dawtie of TheraPetMD
Paige L.
Just started this product, really hoping this will help with stress as my girl cat is very stressed and had a lot of anxiety. Fast shipping and great deals.
