Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
therapetmd.com
Website
therapetmd.com
Category
Pet Stores
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 19% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I wasn’t sure if it worked until it ran out and my cat immediately resumed peeing on the bathroom floor instead of her box.
Response from TherapetMDNov 6, 2024
Hi Sarah,
It’s funny how you don’t realize how well these products work until you stop using them! Sounds like the diffuser was definitely helping your cat stay calm and on track with her litter box. It’s amazing how quickly they make a difference. Thanks for sharing—this is super helpful for others who might be on the fence about trying it!
If you have any other updates or questions, feel free to reach out. We’re here to help!
Dawtie of TherapetMD
AL
Allison
Prompt shipping
I’ve ordered twice now and process was very quick and easy. Special offers are great and not having to put in a discount code or word is a plus. Product was shipped quickly.
Response from TherapetMDNov 5, 2024
Hi Allison,
Thank you so much for your kind words! We're thrilled to hear that you found the ordering process quick and easy, and that you enjoyed the special offers. Making sure the process is as seamless as possible for our customers is a top priority. We're glad the product reached you quickly and appreciate your feedback—it means a lot to us!
If you have any other updates or questions, feel free to reach out. We’re here to help!
Regards,
Dawtie of TherapetMD
JG
Jamie G.
I received my order quickly - Only positive
UPDATE: On Wednesday, 11/13/24, I received an email from TherapetMD that was full of apologies but offered no real solutions—just as I expected. Incredibly, the writer even had the nerve to ask me to remove or update my review. I have no reason to remove it, and since I won’t be doing that, I’m updating it instead.
I received my order quickly, but that’s where the positives ended. Upon opening the box, I found one of the bottles had leaked all over the other. After cleaning them up, I followed the instructions carefully, yet the product did not work. I tested it in multiple outlets, even in a closet to see if the light would activate as described—nothing.
When I contacted customer support, I explained my troubleshooting efforts in detail, only to receive a generic response suggesting the very steps I’d already tried. After more back-and-forth, they requested photos and a video as proof, which was not mentioned in their return policy. Their 'resolution' was that I could return the product at my own expense, pay a $9.00 restocking fee, or keep it and accept a 45% refund—neither option felt fair for a product that didn't work.
I eventually gave up on email support and attempted to return it in person since I live in Texas, but I couldn’t even confirm if the listed address was valid. As a small business owner, I always stand behind the products I sell; this company, unfortunately, did not.
Response from TherapetMDNov 12, 2024
Hi Jamie,
We sincerely apologize for the negative experience you've had with our product and customer support. We completely understand your frustration, and we deeply regret that our service did not meet your expectations.
We truly appreciate your feedback, as it gives us the opportunity to improve. We understand that the solution provided felt inadequate, and we are genuinely sorry for the inconvenience this has caused. Our goal is always to provide a helpful and fair resolution, and we regret that this wasn’t the case for you.
We hope that you would consider giving us another chance to address your concerns. We are committed to working with you directly to resolve this situation to your satisfaction. If you could kindly provide us with the opportunity to continue the conversation, we would be more than happy to help you with a solution that is fair and appropriate.
Thank you for sharing your experience, and we sincerely hope to have the chance to make things right.
Best Regards,
Dawtie of TheraPetMD
LA
Laura
Multi-cat purr-sonalities!
We have four young cats and recently added a stray. After a long into period, the new cat was allowed to mingle with our other cats. I made sure to use the Therapet plug-ins in each room. Most of the cats were fine, but we have one who is especially territorial and she continues to “go after” the new boy. We also have a kitty who hides from the others because of the bully. I plugged in TheraPet in “her” room. She’s a bit braver but still keeps her distance. I’m thinking perhaps I need more diffusers and I’m going to try the spray. We have a 1500sf house but will move to a larger one in a few months.
Response from TherapetMDNov 5, 2024
Hi Laura,
Thank you so much for sharing your experience with us! It sounds like you've done an amazing job with the transition, and we're glad to hear Therapet has been helpful in making things a bit calmer.
If you have any other updates or questions, feel free to reach out. We’re here to help!
Regards,
Dawtie of TherapetMD
VK
Virginia K.
Terrible. Leaks. Created more aggression and spraying
Terrible. This actually increased aggression and spraying.
2 of the bottles are leaky; they don't all last 4 weeks and THEY DO NOT RETURN CONCERNS.
All they do is a canned comment. Considering they claim this product is effective, why do they cahrge a $9 restocking fee on top pf return shipping. Something NOT clearly stated with the "money back guarantee".
Response from TherapetMDNov 12, 2024
Hi Virginia,
We sincerely apologize for the experience you've had with our product and the challenges you've faced in trying to resolve the issue. It is always our goal to provide a solution that works for both pets and pet owners, and we regret that this product did not meet your expectations.
We are truly sorry that the product seemed to increase aggression and spraying, as this is not the intended result. We also apologize for the leaky bottles and for any inconvenience caused by the product not lasting as expected.
Regarding the return process, we understand your frustration with the restocking fee and the return shipping costs, and we apologize if this was not clearly communicated in our policy. We strive for transparency and will review our return process to ensure better clarity moving forward.
We value your feedback as it helps us improve, and we would appreciate the opportunity to address your concerns directly. If you’re open to it, please reach out to our support team so we can work towards a fair resolution. Thank you for your understanding, and again, we deeply apologize for the inconvenience caused.
Best Regards,
Dawtie of TheraPetMD
ZC
Zack C.
This worked for my last older cat and…
This worked for my last older cat and hopefully it works for our 2 year old female kitty and our new 16 week old male kitty to get along:):)
Response from TherapetMDNov 5, 2024
Hi Zack,
It sounds like you’ve had success with this approach before, so hopefully, it’ll work out just as well with your younger cats! Gradual introductions and giving them time to adjust is key, especially with such a difference in age and energy levels. Using calming aids can definitely help ease them into sharing their space.
If you have any other updates or questions, feel free to reach out. We’re here to help!
Best Regards,
Dawtie of TheraPetMD
DW
Deborah W.
I adopted a cat 4 months ago and this…
I adopted a cat 4 months ago and this product is a godsend. I wanted to make sure she felt comfortable in her new home and she settled in wonderfully. I stopped it after 3 months just to see if she was comfortable without it. Needless to say 3 days later I plugged it back in. I just ordered more. Won’t be without it.
Response from TherapetMDNov 4, 2024
Hi Deborah,
Thank you for sharing your experience! It's amazing how much of a difference these diffusers can make in helping pets feel comfortable in a new home. It sounds like you found the perfect solution for helping your new cat settle in.
If you have any other updates or questions, feel free to reach out. We’re here to help!
Best Regards,
Dawtie of TheraPetMD
PG
Patricia G.
Outstanding have bought other products and the…
I have bought other products and the quality is good
Response from TherapetMDNov 4, 2024
Hi Patricia,
Thank you for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help!
Best Regards,
Dawtie of TheraPetMD
