PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Lynn
Sent expired product. Corrected issue and mailed replacement after notified of the issue.
Response from PetLabCo.Feb 3, 2022
Hi Lynn, We're deeply sorry that you received expired product. Please know that we do our best to ensure consistency of quality with all our products. We’re very proud of the quality of our products, so please know we’re taking your concern very seriously. A member of our team will be reaching out to you soon. PetLab Co.
Michelle T.
My Frenchie had bad breath even though he gets very high-quality food. We ordered some dental formula to try to help. When we got the package it was frozen solid (due to a crazy storm) and had expanded leaking the product all over. I called customer service and they sent another bottle right away. It has been 2 weeks now and our Frenchie's breath is sooooo much better. Great product and better customer service. Thank you Petlab.
Response from PetLabCo.Feb 2, 2022
Hi Michelle, Thank you so much for your amazing review! We are so happy to hear that you are delighted with our product and customer service. ❤️ Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. Stay pawsome, PetLab Co.
Rhonda
I had made an order in the beginning then the following month I received a notice about my next shipment. Somehow I was reoccurring monthly shipments. I sent an email about why was I receiving reoccuring shipments. Shortly after I received a phone call to straighten it out. All are good now. They have impeccable customer service.
Response from PetLabCo.Feb 2, 2022
Hi Rhonda, We're glad that your concern has been addressed promptly. Thank you for your positive review! ❤️ Reviews like yours make our day because it makes all the hard work worthwhile. Thanks again for choosing us, and we can't wait to serve you again! 🐾 All the best, PetLab Co.
Deborah C.
While I have nothing but good things to say about customer service and the company I’m reserving comments on the product until a later date. I have been using the dental formula for a couple of weeks and haven’t noticed any improvement as of yet. Going to give it more time..
Response from PetLabCo.Feb 2, 2022
Hi Deborah, We're glad that you are pleased with our customer service. ❤️ We understand that you still haven't noticed any improvement so far. It is worth noting that change in your pet's health takes time. We find most customers see their pets experiencing their most dramatic improvement when using our products into months 2, 3, and beyond. 🐾 Please keep going and keep us posted on your furbaby's progress! All the best, PetLab Co.
Alison R.
I am very Happy with PetLab products. They have helped my Labrador Retrievers tremendously. One takes the Probiotic tabs the other one is on the Joint Tabs. Recommend their products highly!
Response from PetLabCo.Feb 2, 2022
Hi Alison, We're over the moon to hear that you are delighted with our products. It's really wonderful to know that our chews are helping your furbabies! ❤️ Thank you so much for sharing and we hope they continue to enjoy our products! 🐾 Stay pawsome, PetLab Co.
David G.
I think the Petlab CO has great customer service and quailty products but gave it a 3 star review because the last 2 shipments went to the wrong address They kept labeling it incorrectly when I called so i am keeping my fingers crossed that the next shipment will arrive here !! i have to keep on tracking the order very closely
Response from PetLabCo.Feb 3, 2022
Hi David, Our deepest apologies that your orders were sent to the wrong address. We most certainly care greatly about our customers experiences and we do our utmost to provide transparency regarding our products and processes. We will be reaching out to follow-up on this concern. Thank you. PetLab Co.
michele G.
The liquid that you are supposed to put in your dogs water did absolutely nothing. I used 4 bottles on my Dachshund. Absolutely no change
Response from PetLabCo.Jan 31, 2022
Hi Michele, Our apologies that you did not see the desired effects you were hoping to achieve. We respect that each pup is unique and has different physiological needs. A representative will reach out to you. Petlab Co.
CONNIE Y. H.
I had a question and so contacted support and soon enough I received the answer and was satisfied. They explained my concern which was really nothing but a redesign of the product.
Response from PetLabCo.Feb 1, 2022
Hi Connie, Thank you for sharing your customer service experience with us! 🥰 We’re so happy to hear that you are delighted with the support you got from us! It is our pleasure to give you the best care possible! Thank you for your trust and confidence in our brand! ❤️ We truly appreciate your feedback! 🥰 All the best, PetLab Co.
