PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Dianne W.
My 14 1/2 year old terrier mix is a much happier and calm dog now. Thank you.
Response from PetLabCo.Mar 18, 2022
Hi Dianne, We're pleased to hear that your dog is doing well with our chews. Thank you for sharing your feedback. All the best, PetLab Co.
Sara G.
This product is fantastic, I just wish I had taken a before and after photo's of Max's teeth as they were really bad with bad breath and now they are perfectly clean; I'm wondering if I can use it myself !
Response from PetLabCo.Mar 16, 2022
Hi Sara, We're so glad to hear that our product is working well for your dog. Thank you for trusting to use the PetLab brand! We are grateful for your review! All the best, PetLab Co.
Patty Dugan S.
My dogs has been suffering with allergies,he would lick his paws, eye would run. I was paying for allergy shots every month at $70.00 each month but it didn't work. But I've been using the probiotics chews, which he loves the flavor. Now he doesn't lick his paws and runny eyes have 🛑. Please don't hesitate your dog will be much happier. Thank You 😊
Response from PetLabCo.Mar 16, 2022
Hi Patty, We're so pleased to hear our chews are working wonders for your dog! It makes us so happy to know that he is doing so much better. Thank you for believing in our product and for your feedback. All the best! Kind regards, PetLab Co.
customer
There was a problem with delivery. As soon as I contacted customer service they sent out a replacement! Very prompt response to email and great attention to their customers.
Response from PetLabCo.Mar 16, 2022
Hi Joann, We’re so pleased to hear that you are delighted with your customer service experience! ❤️ We'll never forget your kind words. Thank you for your feedback! Kind regards, PetLab Co.
MT
The product seems to be working but we run out of product before next auto ship arrives. So the product has to be started all over and affect is not consistent.
Response from PetLabCo.Mar 17, 2022
Hi Mila, We do offer different delivery frequency options including a delivery frequency of every 3 weeks to ensure that you do not run out of your monthly supply. We will be reaching out directly. Sincerely, PetLab Co.
Mark
Can't log in, contact us form seems to require to log in for most options, Many help pages are missing. Dental drops seemed to make the pets teeth worse than they had ever been, they were much worse with the drops than without, would never use again.
Response from PetLabCo.Mar 17, 2022
Hi Mark, Customers do not need to be logged into their portal to access our contact form, https://thepetlabco.com/contact-us. Also, we are very sorry to hear that you are not seeing the desired effects from using the Dental Formula. We understand how important this is for you and your pet. Please note that it can take 2-3 months for some pets to show improvement. PetLab Co.
Mindy W.
I ordered this and my first pkg was stolen & they replaced it free. Is amazing product that both of my dogs take
Response from PetLabCo.Mar 15, 2022
Hi Mindy, We’re so happy to hear that you are delighted with our product and your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! 🥰 Warm regards, PetLab Co.
Jason W.
I am so blown away with how AWESOME PetLab Co has been with dealing with an issue I had with the product I received. I contacted them and explained my situation and from day 1 they were on it. After there investigation was complete, I got and email stating there are sending replacements for the product I received. In a time where customer service seems to have disappeared from a lot of companies. Not PetLab Co. They stand by their products and guarantee its freshness. Thank you Jason
Response from PetLabCo.Mar 15, 2022
Hi Jason, Wow! We’re so pleased to hear that you are delighted with our product and your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for this wonderful review! 🥰 Kind regards, PetLab Co.
