PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Linda H.
I had a question on some products and emailed PetLab. I had a quick response and my questions were taken care of. I am very happy with PetLab and will continue doing business with them.
Response from PetLabCo.Aug 19, 2022
Hi Linda, We're so happy to hear that you were delighted with your customer service experience. Your needs and your pet's health are our top priorities! ❤️ All the best, PetLab Co.
Julie Jo R.
Update: petlab wants my order #. I ordered 6-1-22 and called them 6-27-22. They kept $25.86 for partial usage. NOT FULL REFUND. ***The probiotic did nothing at all except make my dog sick. Vet said stop it now, then had to go on special soft food vet diet $$. Still working on normal eating months later. They did refund me the unused, but I still HAD TO PAY for the opened one. Gave it to her for 30 days. THEY SHOULD PAY MY VET BILLS. HAHA. They would never. Be careful UPDATE: Never talked to me or got my money back. I provided info they requested too.
Response from PetLabCo.Aug 18, 2022
Hello Julie, We are sorry to hear that your pet was unwell. We hope that they are doing better now. So you know, nothing in our products should cause any harmful side effects. We want to understand all the circumstances around your pups experience as we take these concerns very seriously. Could you please provide your Order ID? We'll have a representative reach out to you soon. PetLab Co
Allison K.
I've noticed a massive change in my dog after 2 weeks ,absolutely brilliant have ordered the joint care product cant wait to let Lola try it ,amazing am definitely keeping Lola on this .
Response from PetLabCo.Aug 18, 2022
Hi Allison, We're so happy you're satisfied with the results you're seeing! 🥰 It's feedback like this that keeps us all super motivated here at PetLab Co to keep delivering great products for your dog's health! All the best, PetLab Co.
Larry S.
We had a problem with an order that got lost. Pet lab sent another at no cost to us. Super helpful and promptly resolved the issue.
Response from PetLabCo.Aug 17, 2022
Hi Larry, We're glad to hear that you are delighted with our customer service. Thank you so much for your wonderful feedback! ❤️ All the best, PetLab Co.
Linda J.
I ordered the bad breath liquid about 1 month ago Since it takes 3 months to have an effect I can’t say yet if it has improved my dogs breath. The customer service is excellent.
Response from PetLabCo.Aug 17, 2022
Hi Linda, We appreciate your kind words about our customer service. ❤️ Thank you for giving our product a try and keep us updated! All the best, PetLab Co.
Lynn L.
I've had my German Shepherd on your product or three months now and I see a little bit of different but overall not enough for what that cost is.
Response from PetLabCo.Sep 8, 2022
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Irene G.
I received dental chews that were overcooked and very hard. I called customer service and all they wanted was a picture.of the defective chews. I received a new package very quickly. No hassle. Great customer service. My dog loves them and they keep her teeth clean
Response from PetLabCo.Aug 16, 2022
Hi Irene, We're glad to know your concern was handled swiftly by our customer service. Thank you so much for your kind feedback! 🐾 All the best, PetLab Co.
Roseanne C.
I had a simple problem with creating my account. I emailed support and they were quick enough to respond, even though I had already resolved the problem myself by continuing to try in the meantime.
Response from PetLabCo.Aug 16, 2022
Hi Roseanne, We're happy to hear that you are pleased with our customer service. Thank you for your wonderful feedback! 🐾 Stay pawsome, PetLab Co.
