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PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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My now 11 year old yellow Lab, Duke, used to suffer from ear mites, sometimes it was one infection after another. We would use the Medicated drops and they worked up to about a year and a half ago. Finally, we got the vet to Otipack him, and that’s when I decided to try the Probiotics. It’s been over a year and he has not had one infection. Showed the younger Vets and they both are big proponents of a dogs gut health.. Thanks Petlab
Response from PetLabCo.Sep 14, 2022
Hi Doug,
Wow! This is really amazing to hear. We're glad to know that your furbaby is doing great and is getting good results with our Probiotic Chews. Thank you for sharing your experience and for your support! 🐾
All the best,
PetLab Co.
LC
Lyst C.
Excellent customer service!!!!
Excellent customer service!!!!
Response from PetLabCo.Sep 14, 2022
Hi Lyst,
We're glad to hear that you are delighted with our customer service. Thank you so much for your awesome feedback! We appreciate it. ❤️
All the best,
PetLab Co.
AM
Amanda
i have used this product for many…
i have used this product for many months now and unfortunately don’t see any change at all. i thought it was great having a product i could add to water instead of having the impossible task of trying to brush my dogs teeth but sadly it just didn’t work. i didn’t see any change in breath either
Response from PetLabCo.Sep 13, 2022
Hello Amanda,
We are sorry to hear that you didn't see the desired result in your pet. Most of our customers see results after 2-3 months of continuous daily use when coupled with their existing oral hygine regimen. We'd like to speak with you about this. Can you provide an Order ID? A representative will reach out to you soon.
PetLab Co
CR
Charlene R.
Clear ear therapy
I have had wonderful success with the clear ear therapy. Our dog would have to go to the vet about every six months because she would start shaking her head dropping the affected ear and generally uncomfortable. I tried every product that was over the counter with no success the vet was generally $200 a visit. So I felt I couldn't go wrong with the clear ear therapy, bingo, absolutely great results and I will continue to use it weekly to keep the problem from coming back thank you PET LAB Co.
Response from PetLabCo.Sep 13, 2022
Hi Charlene,
We're so glad to hear that you are getting amazing results with our Clear Ears Therapy. Thank you for your trust and support! ❤️ We truly appreciate your feedback.
All the best,
PetLab Co.
MA
Mary
these probiotics are great for my dogs
these probiotics are great for my dogs
Response from PetLabCo.Sep 13, 2022
Hi Mary,
Thank you so much for your amazing review! We are so happy to hear that you are delighted with our product. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. ❤️
Kind regards,
PetLab Co.
MA
May
Simple and easy to work with when my…
Simple and easy to work with when my product was damaged in the mail.
Response from PetLabCo.Sep 11, 2022
Hi May,
We're glad to hear that you're pleased with our customer care team. Thank you for sharing your experience! We truly appreciate your feedback. ❤️
All the best,
PetLab Co.
WC
Walter C.
Snake oil praying on pet owners desire…
Snake oil praying on pet owner's desire for healthy pets! Price does not equal quality in this case.
I used the dental products (prebiotic chews, dental formula) everyday on my pet, starting from a late puppy to my dogs transition to adult teeth "as directed," and far longer than the recommended" 2-3 months of continuous daily use" they cut and paste in response to reviews here.
Not only did this product NOT work in the slightest, on my dogs 1.5 year visit, my vet noted "it appears the dental products you are using are not working."
There was "significant" plaque buildup on my dog's teeth. I was using these products from the time of brand new, perfectly white teeth as a puppy, to the time of the vet visit with absolutely no results. (FYI, the vet recommended C.E.T. Enzymatic Oral Chews.)
When I emailed Petlab a picture of the plaque asking for their comments, I received no response. I expect a generic response to this review asking for an order number. But I am cancelling all my subscriptions from this company. I fell victim to their constant upselling/discounts "buy more now" upon checkout, and have multiple subscriptions for products that are slickly packaged, but are absolutely useless.
Check with your Vet prior to using Petlab. Document any/if any changes over time and see for yourself. We all wish these products to work, are willing to pay a premium for our loved ones, and want desperately to see results, but the reality is Petlab products are bogus. I wish I could attach a photo of my dog's teeth! From perfectly white young teeth to plaqued adult teeth, all while using these products. BUYER BEWARE.
(update: I cancelled subscriptions and was offered 50% off to not cancel. This should tell you something about the true value of the products and the markup. They are taking advantage.) Also, no phone number, address or email listed on webpage. Only contact is through a form on their site.
Response from PetLabCo.Sep 10, 2022
Hello Walter,
We're sorry to hear that you didn't see the desired results in your pet. Typical results are noticed by our customers within 2-3 months of continuous daily use when coupled with their existing oral hygine regimine. The Dental Formula is designed to "help support" daily hygine rather than replace it out right.
We understand the need to cancel after you paartnered with your vet when you didn't see results. In fact, our recommendation to discontinue use if results aren't seen or the condition worsens, is prominently displayed on the product along with our contact information. We would like to speak with you further about your experience. Could you provide us an Order ID to do so?
PetLab Co
JB
Judy B.
Ordering simple and shipping easy.
Ordering simple and shipping easy.
Response from PetLabCo.Sep 9, 2022
Hi Judy,
We're happy to hear that you're pleased with our ordering process and shipping. Thank you for sharing your experience! We really appreciate your feedback. ❤️
All the best,
PetLab Co.