PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Donald K.
PERSON I SPOKE 2 WAS VERY HELPFUL & NICE IT DID not take long which was great 👍
Response from PetLabCo.Nov 29, 2023
Hi Donald, We are thrilled to receive your positive feedback and know that we provided you with outstanding customer service. Thank you! All the best, PetLab Co.
Phyllis G.
I’ve been with Pet lab for a long time so I know they’re good if I can use it I will and it works. I’ll ordered it again that’s why the experience with pet lab is good.
Response from PetLabCo.Nov 29, 2023
Hi Phyllis, We're delighted to hear that you had a great experience with us! Your positive review has put a big smile on our faces! Thank you for choosing us. 😇 Best regards, PetLab Co.
RON & J.
Great customer service and their products are great!!!
Response from PetLabCo.Nov 28, 2023
Hi Janice, Thank you for your wonderful feedback. It's great to hear that you're pleased with our products and services! We always strive to provide the best support for you and your furry friend. Stay pawsome, PetLab Co.
Eugene F.
Was suppose to be auto delivery, but never received either product.
Response from PetLabCo.Nov 28, 2023
Hello Eugene, We are sorry to hear that you didn't receive your order. We would be happy to help you with this. We will have a representative reach out to you soon! Sincerely, PetLab Co
Sue
I have tried to cancel my subscription multiple times as instructions to delay delivery have been ignored. Now I have just received an email saying how glad they are I’ve joined the pack! I definitely haven’t. No means of contacting them. Do not recommend. They only contacted me with a means of contacting them after this review…
Response from PetLabCo.Nov 28, 2023
Hello Sue, We are sorry that you haven't been able to reach us. We'd be happy to help you with your subscription. Could you provide us with an Order ID? We'll get to work on things right away for you! Sincerely, PetLab Co
Sheila W.
My first order, something was missing in package,they got it out to me ASAP no extra charge
Response from PetLabCo.Nov 26, 2023
Hey Sheila, We're glad to hear that Bella is a fan of our product and we were able to address your concern right away. Thank you so much for your kind words! Best regards, PetLab Co.
Laura G.
I bought this product thought it would help my dog. Does not work he still eating his paws this driving me crazy. I tried so many chewy treats to help nothing working.
Response from PetLabCo.Nov 26, 2023
Hello Laura, Thank you for your feedback! It is important to remember that supplements can take up to 90 days of consistent use to see the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards. All the best, PetLab Co.
N. W.
even though the customer service is good and I was given a refund when I contacted petlab, I'm surprised that they don't want the products back. Which makes me wonder where the products are manufactured and at the price of the tubs why they are so generous.
Response from PetLabCo.Nov 28, 2023
Hello N, Thank you for your kind words. We are happy to answer any questions you may have about our return process. Could you provide us with an order ID? We'll have a representative reach out to you soon! Sincerely, PetLab Co
