Clair S.
Doesn’t suit every dog
I ordered the probiotic support tablet for my spaniel who has a sensitive stomach and is on a special diet but still has the scratching and the itching of the ears and shaking of the head. The process of ordering and delivery was very easy and quick and I was very impressed with that. However I was less impressed with the product itself. After a day or so my dog started with the most atrocious wind. I noticed that his ears were a bit dirty when they have been spotlessly clean for so long. After a week I cut my losses and stuck the rest of the tablets in the bin as he seems to be worse, not better. The emails were interesting as well. After a couple of days later I received an email telling me that I should be starting to notice a difference in my pets’ behaviour. Then a few days later I got another email saying it could take up to 3 months to see the benefits. At £30 a pop I wasn’t going to be buying another 2 tubs of these things. Looking at all the positive views I can’t say that the product in general doesn’t work. All I can say is that it didn’t work for my dog so please don’t buy it thinking it will solve all problems. I’d like to add that I have since been contacted by the manufacturer and they asked for some details and provided me with a refund. I have increased the stars from 2 to 4, not because of the refund, but because the company was keen for feedback and were very quick to respond. This product was not right for my dog, but I’m happy to say that I am confident that the manufacturer cared enough to get more feedback relating to what my dog experienced.
Response from PetLabCo.May 20, 2024
Hi Clair, We are so sorry that your dog had this experience. We want to look further into this for you. Could you provide us with an order ID? We'll have a representative reach out to you soon. Thank you. Sincerely, PetLab Co.



