PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Susan
All orders come in the time frame ordered. When I have had to call them, their staff is always friendly and helpful.
Response from PetLabCo.May 28, 2024
Hello Susan, It's rewarding to know that we delivered exceptional customer service to you. Many thanks for your kind words! Warm regards, PetLab Co.
jeffrey S.
Just beginning chickenbutts fourth jar of probiotic chews .wow what a difference ,i struggled for months to figure out how i could help him with constant itching to a point of him weeping in sheer distress .i tried every shampoo available and even rubbing down with numerous creams for exema and psoriasis to no avail .he would chew on his paws till they were raw .he at more grass than the neighbors goat and i couldn't seem to control his awful gas and smelly runny poop .since beginning the probiotic chews i started to notice a difference and since i was flabbergasted at what to do i continued the tabs thinking ,oh well it cant hurt but slowly and surely things began to change ,his itching has completely subsided and he rarely chews on his paws only licks them a little after walks .his poop is now normal dog poop and his butt smell has been none existent .what a relief .i will be giving him probiotic chews forever .he's only 3 years and no teeth problems yet but i will be starting him on teeth cleaning very soon now that we have found his happy place .chickenbutt is a rescue and its only me and him but he is my wonder dog and my Parkinson's service dog and i want nothing butt the best for him .thank you pet lab you saved us lots of suffering yea Jeffrey skinner
Response from PetLabCo.May 27, 2024
Hey Jeffrey, We are overjoyed to hear about Chickenbutt's incredible transformation since starting on our Probiotic Chews! Your feedback truly warms our hearts. Knowing that our product has made such a positive impact on Chickenbutt's well-being fills us with immense gratitude. Thank you for sharing your story, and we're thrilled to have been able to make a difference for you and Chickenbutt. ❤️ Kind regards, PetLab Co.
Baller’s M.
I recently had an issue with an order that arrived damaged. I sent an email to customer service and they replied within 24 hours. They sent a replacement item immediately So my pup did not go wrong without his Pro Bright powder. Thank you.
Response from PetLabCo.May 27, 2024
Hello there, Your review has put a smile on our faces! Knowing that we were able to provide you with exceptional customer service makes us happy and makes our jobs rewarding! Thank you, PetLab Co.
Zina
I was running low on my order, they took care of it right away, as well as adjusting my order. I have my dog on joint support I didn't want her to miss any days!
Response from PetLabCo.May 27, 2024
Hi Zina, Thank you for sharing your positive experience with us! It means the world to us to know that we were able to deliver excellent customer service. We're happy to have been able to show how much we value you and your pet.🥰 Best regards, PetLab Co.
Jennifer T.
So far they r working great!!!! Going to try the teeth powder for my older golden soon
Response from PetLabCo.May 24, 2024
Hey Jennifer, Thank you for sharing your positive experience with our product! We're thrilled to hear that they are doing well for your dog. Many sincere thanks for your support! 🥰 Best regards, PetLab Co.
Mary
My 5 year old chihuahua’s teeth were so badly discolored. I had them cleaned professionally ($450.) but naturally, that doesn’t last forever. Their prices have since almost doubled and I can’t afford that. His teeth were all yellow & brown. I saw an ad for ProBright powder and was very suspicious. Too many scams out there. But, in desperation, I ordered it and began sprinkling the powder on his food. Within two weeks his teeth were dramatically improved. Been using it now for ~3 months and it really works! I’m very happily amazed and subscribed. My dog and I both thank you for a product that actually works as advertised. I can tell he feels the difference.YAY!
Response from PetLabCo.May 23, 2024
Hi Mary, We're thrilled to hear about your positive experience with our ProBright! Knowing that our product is making a difference for dogs like yours is exactly why we do what we do. Thank you for taking the time to share your experience and leaving such a wonderful review! Sincerely, PetLab Co.
Teri H.
I honestly believe I should have got the probiotic not allergic and immune. And that is the direction y'all pointed me.
Response from PetLabCo.May 23, 2024
Hi Teri, We deeply regret the inconvenience you have experienced. Our customer care team will be in touch with you to discuss this matter in more detail and find a resolution that meets your satisfaction. Thank you. Stay pawsome, PetLab Co.
Philip J.
My toy poodle of 7 years old was eating too much grass, producing a lot of eye mucous and frequently chewing her nails to the point of slightly bleeding. After two weeks of switching to Pet Labs Probiotics, it’s all cleared up, she is doing so well ❤️ Thank you Pet Labs
Response from PetLabCo.May 22, 2024
Hi Philip, We're over the moon reading your wonderful review about how our product has benefited your dog. Your support and kind words truly mean a lot to us. We're here for your pup, and we're so grateful to have you as part of our community! Kind regards, PetLab Co.
