PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Feb 5, 2025

Hi there, We're sorry to hear you are not seeing the desired results with our ProBright Advanced. It is important to note that it may take up to 3 months of consistent use to see the full benefits. Additionally, it's important to remember that our supplement is not meant to replace regular bushing. Brushing is a very important part of your pup's routine that we certainly do not discourage. Feel free to reach out to us through the 'Contact Us' page on our website if you have further questions. Best regards, PetLab Co.

Response from PetLabCo.Feb 5, 2025

Hi Tracy, Thank you for taking the time to share your experience. We are delighted to hear about the positive interaction you had with one of our customer care team members. We strive to provide exceptional customer service, and it is heartening to know that our representative was able to assist you promptly and with genuine care. We value your business and look forward to continuing to provide you with excellent service in the future. Stay pawsome, PetLab Co.

Response from PetLabCo.Feb 5, 2025

Hi Sadie, We're sorry for any confusion caused. Your consent is important to us, and we never enroll customers in subscriptions without it. If you select 'One-time Purchase,' there won't be recurring fees. Could you please provide your Order ID so we can investigate this matter for you and your pup? Kind regards, PetLab Co.

Response from PetLabCo.Feb 4, 2025

Hi Stan, We're glad that you are satisfied with our customer service. However, we're really sorry to hear the product didn't provide the results you were hoping for. We strive to make pet products of the highest quality available anywhere and ensure every single one is as beneficial, as it can possibly be. However, we also understand that every dog is special and unique, and what works for one, may not work for another. Thank you for trying our product. If you have further concerns, feel free to reach out to us through the 'Contact Us' page on our website. Best regards, PetLab Co.

Response from PetLabCo.Feb 4, 2025

Hi there, We're sorry that your dog didn’t enjoy our product. We understand that every dog is different when it comes to taste. Just to clarify, we don’t enroll anyone in a subscription without their consent. Selecting 'One-time Purchase' ensures there are no recurring charges. Could you provide your Order ID so we can check into this further for you? Stay pawsome, PetLab Co.

Response from PetLabCo.Feb 4, 2025

Hi Elke, Thank you so much for your kind words! We’re thrilled to hear that your dogs love the supplement and that you've had a positive experience with our customer support. It means a lot to us to have your trust and loyalty for over two years. We're committed to providing the best for our customers and their furry friends, and your feedback encourages us to keep doing our best. Stay pawsome, PetLab Co.

Response from PetLabCo.Feb 3, 2025

Hi Martha, We truly appreciate you for sharing your positive experience with us! 🥰 Our mission is to help the lives of both pets and owners and knowing that we are succeeding is what makes all our efforts worth it. Stay pawsome, PetLab Co.

Response from PetLabCo.Feb 3, 2025

Hi Katie, Thank you for the glowing review! We’re delighted to hear that you’re satisfied with our product and service. It’s feedback like yours that keeps us going and reminds us why we do what we do. We look forward to serving you again in the future! Best regards, PetLab Co.