PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tracy
Great customer service,which I believe is very important. Thank you very much.
Response from PetLabCo.Feb 7, 2025
Hello Tracy, Thank you for your feedback and for taking the time to share your experience with us. It's truly appreciated and encourages us to continue doing our best to make sure every customer's experience is memorable. All the best, PetLab Co.
Misty M.
Sucks and don’t try to call them 🤣🤣 you will never get anyone to pick up when the automatic phone system puts you on hold to speak with someone
Response from PetLabCo.Feb 7, 2025
Hello Misty, We're sorry for the difficulties you are experiencing in reaching us. Currently, we're experiencing a high volume of calls and inquiries, which may lead to slower response times. We'd like to help with any issues you have, so please share your Order ID, and we'll do our best to assist you. Best regards, PetLab Co.
Marilyn L.
We use two products, Probiotics Chew for Finnegan and Joint Care for RubeeLucile. I am technically challenged and the guidance and support I have received from the Pet Lab Co. has been excellent. Customer for life.
Response from PetLabCo.Feb 7, 2025
Hi Marilyn, It's wonderful to hear that you had a positive experience with us! Feedback from our customers is invaluable, and it encourages us to keep striving for excellence and providing the best possible service. We truly appreciate your kind words. Best regards, PetLab Co.
Chris N.
Ive gotten 8 more attempts on payment and they know i cancelled. This is the kind of childish bull ceap ive had to deal with and causing a great deal of anxiety and stress affecting my everyday life. I will post again after i take them to court. I hope noone else is dealing with this crap. If so please review. A
Response from PetLabCo.Feb 7, 2025
Hi Chris, We're truly sorry for the frustration and stress this has caused you. That’s absolutely not the experience we want for our customers. We can see that one of our customer care team members has already addressed your concern, but we want to let you know that we take situations like this very seriously. If you’re still experiencing any issues or have any unresolved concerns, please don’t hesitate to reach out directly. We’re here to help and want to make sure everything is fully sorted for you. Your experience matters to us, and we truly appreciate the opportunity to make things right. Best regards, PetLab Co.
Jenny C.
I signed up for the dental powder for my dog Maizie. I needed to delay the 2nd delivery as I had a lot left of the first pot. I tried every way of contacting them - email, chat, message through their website - none of it worked. There helpline is currently not available - tells you ring in office hours which are 2:30pm - 12am ?!? and weekends 2:30pm - 10:30pm ?? I have rung 2 times and never available. I have now stopped automatic payment with PayPal and opened a dispute - 2 days later still nothing! I see the good reviews here get a reply - I wonder if I will or perhaps they are fake?
Response from PetLabCo.Feb 7, 2025
Hi Jenny, We're sorry for the challenges you experienced when trying to get in touch with us. Our team is currently handling a higher than normal volume of calls and emails, which has led to extended wait times, and we truly appreciate your understanding. We would like to look into this further for you. Could you please provide your Order ID with us? Thank you, PetLab Co.
Ela
Great customer service, i had a problem and it was dealt with better than expected🌟🌟🌟🌟🌟
Response from PetLabCo.Feb 7, 2025
Hi Ela, Your wonderful review really made our day! It’s customers like you who inspire us to continually improve. Thank you for trusting us and for being such an important part of our community. We’re delighted to have been able to serve you! Kind regards, PetLab Co.
Jan M.
Use the product for my dog’s seasonal allergies. Helps a lot. She’s happy with the taste so she’s just chews her tabs up.
Response from PetLabCo.Feb 6, 2025
Hi Jan, Thank you so much for your wonderful review! We're happy to hear that our product has been helpful for your dog’s seasonal allergies and that she enjoys the taste. It's great to know that she happily chews them! Your feedback means a lot to us, and we appreciate you taking the time to share your experience. Stay pawsome, PetLab Co.
shopper
Got the ear deops for my Lab, and she was not flapping her hear and digging at her ears after 2 days. This stuff worked VERY well. No more waking up at 3:00 AM to her making all kind of noise and feeling bad.
Response from PetLabCo.Feb 6, 2025
Hi there, Thank you so much for your fantastic review! We’re delighted to hear that our product made such a positive difference for your Lab. It's wonderful to know that she’s feeling better and you’re getting some peaceful sleep again! Thank you so much for your feedback! Best regards, PetLab Co.
