barbara S.
Ordered on my bank never ordered
Ordered on my bank never ordered. There is a major problem either this company I spent many weeks trying to clear up order. They have no one obviously who can manage the orders. I cancelled my entire automatic orders and obviously they again go ci funded and stated they or sending me an order and listed a charge on my bank that’s on hold. They now assured me they will cancel my non order and the charge will not go through on my bank. This company should hire trained intelligent individuals
Response from PetLabCo.Feb 28, 2025
Hi Barbara, We're truly sorry for the frustration and inconvenience this has caused. We understand how concerning it is to see an unexpected charge, and we appreciate the time you've spent trying to resolve this. Based on what you've shared, it sounds like our team has now processed the cancellation and confirmed that the charge will not go through. We sincerely regret any confusion or difficulty you've experienced, and we truly appreciate your feedback. If you have any further concerns, please don’t hesitate to reach out through the 'Contact Us' page on our website and we’d be happy to assist. Best regards, PetLab Co.