Patrick F.
Pet lovers beware
Don't believe I suscribed to a product but got an email that my product was being prepared for shipment. I followed the instructions in the email IMMEDIATELY to cancel the order. Hours later I received another email stating my product was shipped. The next day I sent another email stating that I did not want the product and boom, it was delivered. I sent yet again stating that i did not want the product and got a reply - someone would reach out to assist me. That was over a week ago, and despite other email attempts, no response. You call their service number and you get the same message - due to a high volume of calls, you call will be answered in approximately 1 hour. I will dispute the charge with my CC company and NEVER buy another product from them. Pet lovers beware.
Response from PetLabCo.Apr 17, 2025
Hi Patrick, We're truly sorry to hear about your experience and for the delay in our response — we've been receiving a high volume of calls and emails, and while that’s no excuse, we completely understand how frustrating this situation has been for you. It sounds like your order was already processed and likely packaged for shipment by the time your cancellation request came through, which is why it couldn’t be stopped. That said, we absolutely want to make things right for you. If you could please provide your order ID, we'll take a closer look and assist you with the next best steps as quickly as possible. Kind regards, PetLab Co.