Neil M.
An Expensive Mistake for a Dodgy Product
I spent £45 on 2 tubs of tooth cleaner. The (very small) tubs arrived promptly and I started my 2 Border Terriers on the powder, as per the enclosed instructions. Within 1-2 days one of my dogs -who's not prone to allergies- was scratching herself constantly and biting her paws. I persevered for a few days thinking it might not have been the powder -or something in it- but the dog's condition persisted. Furthermore, there was little or no benefit to her teeth. On discontinuing the powder use, the dog returned to normal good health and the symptoms stopped. An expensive mistake I'll not be making again. Updated 18/4/25: In response to the seller's question the order no. is OZ054898122GB. Don't take much comfort from their response. Not least because I've still got one unopened tub of this rubbish, and they're offering no refund. Then again, looking at other reviews here, that's not unusual. Once they've got your money, they don't care.
Response from PetLabCo.Apr 18, 2025
Hi Neil, We're sorry to hear you and your dog had this experience. We follow stringent quality measures to provide the best products for our best friends. We’d love to learn more so we can better understand what happened and make sure this is properly looked into. Could you please share your order ID? We truly appreciate you giving the product a try, and we're really sorry it didn’t work out as hoped. Kind regards, PetLab Co.