Sibel S.
Scam company, stole money and credit card
I was trying to find the expected date of delivery for my order. The account doesn't show this. The phone number leaves you on hold for an extended period of time with no actual assistance. You sit there thinking you're in a queue. You're not. The email address they have will tell you they can't find your order. I confirmed the order number, email, shipping address and even sent two screenshots of the order details. The email is an auto reply template with no actual assistance. They provide a link to speak with someone, but the link is not valid. At one point the email auto template changed, showing they found my order. It was a differnet order number (very different than mine), very different order date, different shipping state. No matter what you write, you get the same template reply. This is a scam company. On your account details you have no way to view your credit card info (shocking, isn't it). You can only ADD another payment method. Again, shocking. I don't know where all these claims of happy users, I cannot get my order, speak to a person, or email actual support
Response from PetLabCo.May 1, 2025
Hi Sibel, We're sorry for the frustration and difficulties you've encountered in trying to track your order. We recognize the importance of providing accurate and timely information to our customers. We have been experiencing an unusually high volume of calls and inquiries lately, which has led to longer wait times for our customers, and we're sorry about this. We are committed to addressing these issues and ensuring that our customers have a positive experience. We would like to get this sorted out for you. Please provide your Order ID, and we'll address this for you as soon as possible. Thank you! Kind regards, PetLab Co.