Christine
Good products and my dogs love them !
The product arrived in time promised and in good packaging. However the delivery company is lacking in common sense. They leave the package in the middle of the walkway where anyone walking by can just reach down and pick it up. This is my third experience with the company "ON TRAC" (other than PetLab), All with the same delivery practice. I will find another way to order if even for a few dollars more. My dogs are doing very well with the products and they like it.
Response from PetLabCo.May 28, 2025
Hi Christine, We're so glad to hear that your dogs are doing well with our products and that they’re enjoying them! That’s exactly what we strive for. However, we completely understand your frustration with the delivery experience. Your package should be handled with care and placed securely upon arrival. While delivery logistics are managed by third-party providers, we absolutely want our customers to feel confident in receiving their orders safely. Your concern has been raised with our delivery partner, and we hope your next experience with them will be better. We truly appreciate your continued support. Best regards, PetLab Co.