PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing13,463 approved reviews, newest moderated first
jayklen
on time delivery
Response from PetLabCo.May 30, 2025
Hi Jayklen, We're so excited to hear that you got your orders right on schedule! Thank you for choosing us to take care of your furry friend's needs - we appreciate you! 🐾 Kind regards, PetLab Co.
Ashley S.
I have 2 dogs same size n both of there breathe got better n there teeth doesn't seem to have as much build up I've been using it for a little over a week now. N seeing improvements so good so far.
Response from PetLabCo.May 30, 2025
Hi Ashley, We're glad to hear that you're seeing some positive changes in your dogs' breath and teeth! It's great to know that you've had a positive experience so far. Thanks for sharing your feedback, and we look forward to hearing more positive results soon! Kind regards, PetLab Co.
Tysheim B.
The product is good they service plus contacting trying to communicate with them is poor professional. They want you to communicate in writing and keep purchasing their product at the same time you can’t contact them by phone and speak with a representative that’s a hard time. Not only you have to call early. When you do call early in the morning even around 11 o’clock. Their phone’s are busy and they’re in a meeting until lunchtime which is around 12!!
Response from PetLabCo.May 30, 2025
Hi Tysheim, We're sincerely sorry for the frustration you’ve experienced while trying to communicate with our team. We understand how important it is to have reliable support, and we regret that we have not met your expectations in this regard. Due to the high volume of calls we've been receiving recently, we acknowledge that our response times may not be as timely as we strive for. We are actively working to improve our communication channels to ensure that you can reach a representative more easily, whether by phone or through written correspondence. If there’s anything we can do to assist you further, please don’t hesitate to reach out to us at [email protected]. All the best, PetLab Co.
Arlene
My order arrived within a couple of days. Just gave my Katie her first Allergy and Immune pill. Had to cut it into 8 pieces so she could take it as she hardly has any teeth! She seems to like the taste. Hopefully this will help with her eye stains and lick spots. Will be ordering more when I see a bit of results.
Response from PetLabCo.May 29, 2025
Hi Arlene, That’s wonderful to hear that your order arrived so quickly and that Katie is enjoying the taste of her first Allergy & Immune Chew! It’s great that you found a way to make it easier for her to take, given her tiny tooth situation. Hopefully, you’ll start noticing some improvements in her eye stains and lick spots soon. It can sometimes take a little time for the benefits to fully show, but your patience and consistency will definitely help. Wishing Katie all the best—she’s lucky to have such a caring pet parent like you! 🐾💙 Best regards, PetLab Co.
Leigh
I ordered from them for my 4lb yorkie and she doesn’t like this product. She will not even eat the treats. They stink so bad she turns her head away. I have written an email trying to tell them that I never signed up for the automatic shipping and that my dog won’t eat it. I have yet to get an answer just more products that I can’t and won’t use. I keep sending product back unopened and in the same package it comes in. I will not order again. I will not recommend this product to my friends.
Response from PetLabCo.May 29, 2025
Hi Leigh, We're sorry to hear you had this experience. Every dog has a unique preference, and we understand how frustrating it can be when our dogs don't like what we offer them. As for the emails you sent, kindly check if you sent them to the correct email address, which is [email protected]. Please note that our subscription plans are completely optional. The One-Time Purchase packages are just beside our Subscribe & Save packages, and our customers have complete control over which plan/package to choose. Kindly share with us your order details so that we can check the subscription for you and take care of the cancellation. Best regards, PetLab Co.
customerRay G.
My dog would not eat the food after I put the powder on the food.
Response from PetLabCo.May 29, 2025
Hi there, We're sorry to hear that your dog isn't a big fan of the dental powder. Each dog has a unique preference, and this product may not be the perfect fit. We do have an alternative product that may be better suited to your pup's taste, and we'd love the opportunity to help find the right fit. Please don’t hesitate to reach out to us at [email protected]. All the best, PetLab Co.
Gregory C.
I got my order quickly.
Response from PetLabCo.May 29, 2025
Hi Gregory, We're happy you received your order quickly! Thanks for sharing your feedback. We hope you see good results. Best regards, PetLab Co.
Fly G.
I tried Pro Bright for two months for my 11 year old Shepherd mix and it worked very well. Teeth are much whiter and breath is better. I have begun a monthly subscription because the product works.
Response from PetLabCo.May 29, 2025
Hi there! That’s amazing to hear! Seeing such noticeable improvements in just two months is fantastic, and I’m thrilled that your Shepherd mix is benefiting from ProBright. A brighter smile and fresher breath can make a huge difference in their overall health and comfort, so it’s wonderful that you’ve found a solution that works. Thank you for trusting PetLab Co. and for starting a subscription—your pup deserves the best! Wishing you both continued success with the product. 🐾💙 Best regards, PetLab Co.
