PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Aug 17, 2025

Hi Chantal, Thanks for sharing your feedback. We’re so sorry you and your dog had this experience. How is your dog doing now? All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We make sure to follow stringent quality measures to provide the best products for our best friends. We also strongly encourage those interested in our products who have concerns about the suitability of including a supplement into their pet’s routine, to check with their vet first. Could you kindly provide your order ID with us so we can better understand what happened? Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Aug 17, 2025

Hi Gael, Thanks a ton for your awesome review! We're so happy to hear that our supplements have made a huge difference for your dog. Give your furry buddy an extra belly rub from us! Best regards, PetLab Co.

Response from PetLabCo.Aug 17, 2025

Hi Michael, We're happy to hear that you received your delivery quickly and accurately. Thank you for your positive feedback; we appreciate it. Best regards, PetLab Co.

Response from PetLabCo.Aug 15, 2025

Hello Meagan, We're happy to hear that our product is beneficial for your pet's dental health and that they enjoy the taste! It's always wonderful to see our furry friends enjoying their supplements and feeling better. Thank you for your positive feedback. All the best, PetLab Co.

Response from PetLabCo.Aug 15, 2025

Hey Darlene, We're so happy to hear about your positive experiences with our customer service and products over the years! It's wonderful knowing your dogs have benefited. We are grateful for your support and look forward to continuing to serve you and your dogs with top-notch products and service. Kind regards, PetLab Co.

Response from PetLabCo.Aug 15, 2025

Hello Lucretia, We're happy to hear that your product arrived on time! Thank you for choosing us to take care of your furry friend's needs - we appreciate you! 🐾 Kind regards, PetLab Co.

Response from PetLabCo.Aug 15, 2025

Hi Mark, We're sorry to hear that your dogs weren’t interested in our products. We completely understand how frustrating it can be. We know that all dogs are unique, which includes their palates. Our refund and return policy can be found on our website, which explains that opened products aren’t typically eligible for return. Our team made a one-time exception in your case as a gesture of goodwill — and we hope that showed how much we value you and your pets. Regarding where our products come from, we’re happy to clarify — our products are manufactured in the US to strict quality standards. However, to better support our customers, we have fulfillment centers in the UK, Canada, and Germany, which help us get orders to customers quickly. We truly appreciate your feedback and will be sure to pass it along to our team. Please don’t hesitate to reach out at [email protected] if you need any further help. Warm regards, PetLab Co.

Response from PetLabCo.Aug 15, 2025

Hello Susan, We're happy to hear that the chews have helped Simon with his discomfort. It's great to know that our product has helped both Simon and you. Thank you for being a part of our pet-loving community! Warm regards, PetLab Co.