PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Lily B.
Ordering the product was easy, have not tried on my pets yet, anxious to see how it cleans their teeth. I was updated daily regarding delivery.
Response from PetLabCo.Nov 3, 2025
Hi Lily, We're happy to hear that ordering was easy and that you were updated about delivery. We appreciate your feedback and hope you see great results on your dog when you try the product! All the best, PetLabCo.
brandi C.
When i received my package it was empty and side was open
Response from PetLabCo.Nov 3, 2025
Hi Brandi, We regret that your package arrived empty and damaged. We'll investigate this issue further for you. We will be reaching out directly to assist you with this. Thank you for bringing this to our attention. Best regards, PetLabCo.
Richard B.
Delivery was made on time
Response from PetLabCo.Nov 3, 2025
Hi Richard, We're happy to hear that your delivery arrived on time! Thank you for your positive feedback and for your trust in our product; we appreciate it. Best regards, PetLabCo.
Steve T.
Did not receive order, cancelled subscription also. Need to find better way of packaging and more reputable carrier.
Response from PetLabCo.Nov 3, 2025
Hi Steve, We’re truly sorry to hear about the trouble with your order and appreciate you sharing your feedback with us. We checked on this for you, and it shows that a full refund has already been issued for your order, and your subscription has been successfully canceled as requested. We completely understand how frustrating this experience must have been, and your feedback about our packaging and carrier will be shared with our team so we can continue improving and serve you better in the future. Thank you for bringing this to our attention. All the best, PetLabCo.
Clair R.
Delivered at front door
Response from PetLabCo.Oct 31, 2025
Hi Clair, Thank you so much for your review! We're glad to hear your order was successfully delivered right to your door. We hope your pup enjoys their supplement! 🐾 Warm regards, PetLabCo.
Bonnie M.
It was very fast delivery.
Response from PetLabCo.Oct 31, 2025
Hello Bonnie, Thank you so much for sharing this! We're happy to hear your order arrived so quickly. We always do our best to make sure our customers and their pups get their supplements right on time! Kind regards, PetLabCo.
Pam K.
My dogs itching did not get any better from the probiotic chew in fact she seemed to itch more! I tried to get a refund for my next shipment but they refused and sent it anyway and did not refund my money. Very disappointed in this company.
Response from PetLabCo.Oct 31, 2025
Hi Pam, We’re truly sorry to hear that your dog had this experience. After reviewing your interaction with our team, it seems you reached out to let us know the product wasn’t working as expected and to cancel your subscription, which our agent processed right away. At that time, your next order had already been shipped, so we weren’t able to stop it. You kindly mentioned you would pass it along to your daughter-in-law. If we had known that your dog had this experience, we absolutely would have looked into this further to better understand what may have happened and provide the right support. Now that we understand your pup’s experience around the time of using the product, we’d like to have someone from our Quality Team reach out via email to learn a bit more. We’d love to gather additional details so we can look into this further and make this right by arranging a refund for that unwanted order. Thank you for sharing your feedback — we truly value every opportunity to learn and improve. All the best, PetLabCo.
Jo Lynn H.
This was a replacement order. Thank you for all your help!!!
Response from PetLabCo.Oct 31, 2025
Hello Jo, We’re happy we could help get your replacement order sorted out. Your appreciation means a lot to us — and we hope everything is perfect this time around! All the best, PetLabCo.
