We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I didn’t received the scoop for the probright I can’t give it to my dog with out the scoop
Response from PetLabCo.Oct 31, 2025
Hi Edwin,
We’re sorry to hear that your ProBright Advanced arrived without a scoop! Sometimes the scoop can get buried at the very bottom of the tub during shipping, so if you haven’t already, would you mind checking there just in case?
In the meantime, our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know — we really appreciate you bringing this to our attention!
Kind regards,
PetLabCo.
EC
Edie C.
It wasn’t delivered today us
It wasn’t delivered today us. It’s nowhere to be found.
Response from PetLabCo.Oct 31, 2025
Hi Edie,
We appreciate your feedback, and we're sorry that you haven't received your order yet. We will investigate this issue for you. A member of our customer experience team will be reaching out to assist you with this matter. We truly appreciate your patience.
All the best,
PetLabCo.
CC
Cheryl C.
Questionable Cancelation Policy
I canceled a subscription and then received a shipment notification days afterwards. When I tried to contact the company AND provide a verification of my canceled subscription, which was canceled PRIOR to the shipment, my emails went unanswered. I
Update: I received a response asking for the Order ID which was provided in the multiple emails that I sent to the company but here it is again since I really do not have a way to reply to the company that has made any difference. Order ID: 11176998. Here is hoping that they actually do something about it and I can update this again with positive news. Otherwise, it is just an attempt to make it look like they are responsive.
Response from PetLabCo.Oct 31, 2025
Hi Cheryl,
We’re sorry for the trouble you’ve experienced. There shouldn’t be any orders processed after a subscription has been canceled — unless the cancellation occurred after an order was already processed for shipment.
We always strive to respond to our customers as quickly as possible, though it’s possible your message may have been sent to one of our marketing email addresses, which aren’t monitored, rather than our Help center inbox.
We’d really like to take a closer look at this and make sure everything has been properly resolved. Could you please provide your Order ID? We truly appreciate the opportunity to make things right.
Kind regards,
PetLabCo.
RE
Renna
Post Office lost containers
Three out of 4 containers were missing when my package arrived at the Post Office. PetLab reshipped the missing containers Priority Mail and they arrived quickly. My dog is happy. Thank you.
Response from PetLabCo.Oct 31, 2025
Hi Renna,
Thank you so much for sharing your experience! We’re so glad the replacement arrived quickly and that your pup is happy — that’s what matters most to us. We truly appreciate your patience and kindness along the way!
Best regards,
PetLabCo.
CD
Carolyn D.
BAD PRODUCT, BAD SERVICE!
This company's product, ProBright Advanced, gave my German Shepherd a TUMMY ACHE! Purchased on 10/23/25. Tried to feed as instructed, with a bit of water and favorite food toppings. He REFUSED it at first, until he was VERY hungry the next morning. That evening, SAME problem! He HATED it! Next morning, he's refusing food entirely. So, I REMOVED it from his food, gave him BACK his regular diet, good toppings, NO ProBright, but he's been moping around all day SICK!! He's OBVIOUSLY got an upset tummy now!
I called customer service, and asked for a refund. It's only been a week since purchase, and less than 3 days since trying their product. They FIRST tried to GASLIGHT me, and tell me, it "wasn't their product", or I would have to ship it back. What the heck? Ship back medicine?? Then they offered me back only 50% of my purchase price. Beware this product and this company.
Order # 11434371
I never DID get the rest of my money refunded! And my dog has been GREAT since removing this from his food, and getting it OUT of his system. Just to update everyone...
Response from PetLabCo.Oct 31, 2025
Hi Carolyn,
We're truly sorry to hear that your German Shepherd had this experience. Our pups mean the world to us, and we never want to hear that one hasn’t felt their best. We are NASC Certified and follow stringent quality measures to provide the best products for our best friends. Every dog is unique, which is why we always recommend consulting your vet before introducing any new supplement, to ensure it’s suitable for your pup’s specific needs.
We’d really like to look into this further and make things right. Could you please share your Order ID with us? Thank you for bringing this to our attention — we truly value your feedback and care deeply about your experience and your dog’s well-being.
Best regards,
PetLabCo.
KT
Kathy T.
So quick and easy plus it arrived early
So quick and easy plus it arrived early
Response from PetLabCo.Oct 31, 2025
Hello Kathy,
Thank you so much for your kind feedback! We’re so happy to hear your order arrived early and that the process was quick and easy. We truly appreciate you sharing your experience with us!
Kind regards,
PetLabCo.
BR
Bridget R.
Fast delivery!
Just ordered a day or so ago. Order came fast! Thank you! I was wondering how long it would be because it wasn’t Amazon. But what a nice surprise that it’s here so soon. Thank you!
Response from PetLabCo.Oct 31, 2025
Hey Bridget,
Thank you so much for your kind words! We’re thrilled to hear your order arrived so quickly. It's great to know you had such a pleasant experience with our service. We hope your pup loves their new supplement!
All the best,
PetLabCo.
IA
ivy A.
Quick delivery
Quick delivery. Now if they will eat it. So far neither one have.
Response from PetLabCo.Oct 31, 2025
Hi Ivy,
Thank you so much for your review! We're glad to hear your order arrived quickly. We know it can sometimes take a little time for pups to warm up to something new, so we appreciate you giving it a try. If your dogs are still hesitant, we’d be happy to share a few tips to help make the transition easier — just let us know at [email protected]!
All the best,
PetLabCo.
