PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 4, 2025

Hi Peg, We’re sorry for the mix-up and for the frustration this has caused. We can confirm that one of our representatives has already addressed your concern and helped cancel your subscription as requested. Thank you for bringing this to our attention and for your patience while we got this sorted out. We hope everything is now all set the way you prefer. All the best, PetLabCo.

Response from PetLabCo.Nov 4, 2025

Hi Virginia, We’re sorry to hear about the condition your package arrived in. We completely understand how upsetting it must be to receive a damaged and incomplete order. We can see that one of our customer experience team members has already resolved this for you and sent a replacement with expedited shipping to make things right as quickly as possible. We truly appreciate you taking the time to share these details — your feedback about the packaging is invaluable, and we’ll be sure to report it to the appropriate team to help prevent this from happening again in the future. All the best, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi RJ, We are genuinely grateful to receive your feedback! It's incredibly rewarding to hear about the positive impact our product has had on your Great Dane's overall health. Your feedback is a cornerstone of our commitment to excellence, and we feel privileged to have been able to make a difference for your beloved pet. Thank you for sharing your positive experience with us; we appreciate your feedback! Warm regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi there, We're so glad the delivery was on time and the subscription service is easy for you! We appreciate you noticing the new color of the Dental Formula bottle as part of our rebranding. Thank you for sharing your experience — it helps us continue delivering the level of service our customers deserve. Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Christine, We're happy you received your order promptly and that our Probiotic Chew is beneficial for your dog. We’re grateful for your trust and happy we could meet your expectations. Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Krystyna , We're happy to hear that your experience has been consistently positive. Thank you for sharing about Harley and Lizzy; we appreciate your feedback regarding their coats. It's always rewarding to know that our products are making a difference for our customers and their beloved pets.🥳 All the best, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Cynthia, We're really sorry to hear about the delay with your delivery. One of our commitments is to provide reliable shipping services. However, there may be occasional delays due to factors beyond our control, such as carrier issues. We truly value your feedback regarding this, and we will make sure this is shared with our team so we can continue improving. We can also see that one of our customer experience team members has already assisted you, and we truly hope everything has now been taken care of to your satisfaction. Warm regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Ryan, Thank you so much for letting us know, and we're truly sorry for the experience you’ve been having with the carrier. We're relieved to hear you were still able to locate it, but it should never have been handled that way. We’ll be sure to report this feedback to our team so we can address the issue with the carrier and work to prevent this moving forward. We definitely want to ensure your future orders arrive safely and with care. If you have any concerns with your future orders, please let us know at [email protected], and we'll be happy to assist. Thank you again for bringing this to our attention, and we truly appreciate your patience and understanding. All the best, PetLabCo.