PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 5, 2025

Hey Michael, Thank you so much for sharing this with us, and we’re truly sorry to hear that your package was left out in the open. We completely understand your concern. We’ll be sure to pass this feedback along to our shipping partners so they can be more mindful of leaving packages moving forward. We really appreciate you letting us know, and we’re here if you ever need anything else. Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi Ann, We appreciate your feedback and are happy to hear our orders arrived on time. We're sorry you're having trouble canceling your subscription. We can see your request has already been taken care of by one of our Customer Experience team members, and your subscription has been canceled as requested. You’ll be able to reorder whenever you're ready or reactivate your subscription when you need more product for your Goldendoodle. Thank you again for your patience, and we’re always here if you need anything in the future. Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi Karin, We're happy to hear that our shipments are timely! We're so glad your Lab loves the product. Knowing that your order arrived without delay is wonderful to hear. Thank you for being a valued part of the PetLabCo. community. Kind regards, PetLabCo.

Response from PetLabCo.Nov 4, 2025

Hi Dianna, We're sorry to hear your dogs aren't fans of our product. We understand that every dog is unique, including their palates. Try adding some of their favorite treats, like peanut butter, cheese, or yogurt—just be sure to keep an eye out for any allergies or sensitivities they might have. A member of our customer experience team will also be reaching out to provide further tips. Thank you so much for your review. Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello there, We're happy to hear that our product is easy to use and that your dogs love it! Providing convenience and peace of mind for you and your pet is truly our pleasure! 🥰 Thanks for your feedback. Warm regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hi Wendy, We're thrilled to hear that your orders arrived right on time! It means a lot to know that our shipping process has been consistent and dependable for you. Warm regards, PetLabCo.

Response from PetLabCo.Nov 4, 2025

Hi Brandi, We’re truly sorry to hear about the repeated delivery issues you’ve experienced. We completely understand how frustrating it must be. We can see that one of our customer experience team members has already sent a replacement for your order, and it’s currently on its way to you. We’ll also be reporting your feedback to the appropriate team so we can review this with our carrier and do our best to prevent it from happening again. We genuinely appreciate your patience and understanding, and we hope to restore your trust in us. All the best, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Susan, We're so happy to hear that you feel this way! It's great to know that our shipments and high-quality ingredients meet your expectations. Your trust and satisfaction mean the world to us. Thank you for choosing our product. All the best, PetLabCo.