PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mario
on time delivery
Response from PetLabCo.Nov 6, 2025
Hi Mario, We’re so glad to hear your order got to you quickly! Thank you for sharing your experience — it helps us continue delivering the level of service our customers deserve. Warm regards, PetLabCo.
AARON
It said it would be delivered in 3-5 days but delivered in 2 days. It said it was delivered but nothing in my mailbox or front door where they are usually delivered. Update: The company did reach out to me to apologize and send out a replacement supply. Very happy with this resolution, thank you!
Response from PetLabCo.Nov 4, 2025
Hi Aaron, We’re sorry to hear about the confusion with your delivery. It shows that the address on your order was entered incorrectly, which likely caused the delivery issue. However, we can confirm that one of our customer experience team members has already processed a replacement order for you, and it should arrive within the next few days. We truly appreciate your patience, and we’ll make sure your replacement reaches you as smoothly as possible. Kind regards, PetLabCo.
Walter C.
Fast delivery!
Response from PetLabCo.Nov 6, 2025
Hi Walter, We’re happy to hear your order was delivered promptly. Your satisfaction means everything to us, and we’re glad we could provide a smooth experience from start to finish. Kind regards, PetLabCo.
Kathy J.
Got conflicting emails on when the products would be delivered. Got one email that my product would come tomorrow January 1st! Got another email that inclement weather prevented the delivery of the product. I live in metro Phoenix, clear skies and the temp was in the 80’s. Was frustrating enough that I thought about canceling my prescription with you. Finally showed up on Saturday the 1st. Even that tho showed up with 2 different deliveries that day!
Response from PetLabCo.Nov 5, 2025
Hi Kathy, We're truly sorry for the confusion and frustration with the delivery updates. We can see that you currently have two active subscriptions, which are scheduled to ship a day apart, even though they ended up being delivered on the same day. We’ll make sure to share your delivery feedback with our team so we can continue refining our communication and avoid situations like this moving forward. If you have any concerns, please don't hesitate to reach out to us at [email protected]. Kind regards, PetLabCo.
jennaflower N.
Delivery was left at the garage door instead of the front door
Response from PetLabCo.Nov 5, 2025
Hello Jenna, Thank you for taking the time to share this with us. We’re truly sorry to hear that your delivery was left by your garage door instead of your front door. We’ll be sure to pass this feedback along to our delivery partners so they can be more mindful with future deliveries. Kind regards, PetLabCo.
martina N.
My dog is dead! Stop sending this to me! I've tried multiple ways to end this! I will never tell people to work with this company!
Response from PetLabCo.Nov 4, 2025
Hi Martina, We are so sorry for your loss and the distress caused by your subscription. Please know that we are here for you as you navigate through this tough time. We will be reaching out directly to make sure that your subscription is canceled. Thank you so much for your patience. Take care, PetLabCo.
Arnoldo
Package complete . Great delivery. Every step taken thank yiu.
Response from PetLabCo.Nov 6, 2025
Hi Arnoldo, We're happy to hear that your package arrived complete and the delivery met your expectations. We appreciate your positive feedback and thank you! Kind regards, PetLabCo.
Jolynn
Everything showed up but the package it came in was not sealed at all.
Response from PetLabCo.Nov 6, 2025
Hi Jolynn, We appreciate your feedback. We're sorry the package wasn't sealed properly. We’ll be sure to pass it along to our fulfillment partners to help prevent this from happening again. We want to ensure that your packages are sealed properly and protected from the moment they leave our facility. Thank you for helping us improve — your feedback genuinely makes a difference. All the best, PetLabCo.
