PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 12, 2025

Hi Linda, We appreciate you bringing this to our attention. We're sorry to hear your package wasn't securely delivered. While we don’t have direct control over how deliveries are managed by our third-party couriers, we’ll make sure to share your feedback with our team so we can work on improving this process and help ensure your future orders are delivered more securely. Thank you for bringing this to our attention, and we truly appreciate your patience and understanding. If you have any concerns about your orders, we're here to help at [email protected]. Warm regards, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hello Kelly, We're happy to hear that your order arrived as expected. Thank you for your positive feedback; we appreciate it! Best Regards, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hello Rochelle! We've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement. 🐾 Please feel free to reach out if you have any concerns along the way! Best Regards, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hello Clay, We're happy to hear that you had a positive experience with our fast shipping and great communication. Thank you for your feedback! Best Regards, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hello Toni, We’re sorry for any inconvenience and completely understand that you’d like to place your order on hold while you’re in Arizona. It looks like an order had already been shipped before we received your request, and we are sorry for the trouble this caused. We did receive your email about postponing your order, and one of our colleagues has already reached out to assist you. We understand how important it is to have an easy way to reach us. Please know that we do have a “Contact Us” form on our website where you can easily get in touch with our team for any concerns. That said, we’ll be reaching out shortly to make sure you’re fully taken care of. Thank you for your patience and understanding! Kind regards, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hi Larry, We're happy to hear that your dog loves the product. It's fantastic to hear that you have been using our products for years and have been satisfied. Thank you so much for your ongoing support and trust in our brand. Warm regards, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hi Sue, We're sorry to hear about the delivery issue and the condition of your package. We believe that one of our Customer Experience team members has already arranged a replacement with expedited shipping, and it shows that this has already been delivered. Thank you again for your feedback — it really helps us ensure a smoother experience moving forward. Please don’t hesitate to reach out at [email protected] if there’s anything else we can assist you with. All the best, PetLabCo.

Response from PetLabCo.Nov 11, 2025

Hi Dany, I am sorry to hear that you did not see the results you were expecting when using our product. Please keep in mind though that our products are a supplement, not a medication. Our products cannot treat or cure any illnesses, infections, or diseases, and are not a replacement for a prescribed medication. We always advise customers to consult with their vet before using our products to determine if this is the right fit for them. This is also stated on our website and product labeling. We have reached out to you via email to further discuss your specific concerns to resolve this matter together. Thank you!