PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 13, 2025

Hi Laura, Thanks so much for taking the time to share your feedback. We’re sorry to hear your order was left on the floor in front of your door. We’ll make sure to share this with our delivery partners to help improve future deliveries. If you have any concerns or if there’s anything we can assist you with, please don’t hesitate to reach out to us through the ‘Contact Us’ page on our website — we’re always happy to help! Warm regards, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hello Tammy, We’re glad to hear that you love the product, and we completely understand wanting more control over your shipments. We do have a customer portal where you can manage your subscription, including changing the billing date, adjusting the delivery frequency, updating your product preferences, and modifying your account details. If you’d like, we’d be happy to reach out and guide you through the portal so you can manage your shipments more easily. Our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Best Regards, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hello RJ, We're happy to hear that our change to Amazon shipping has improved your delivery experience! We appreciate you letting us know that you're now receiving packages directly at your door. Thanks for your feedback. Best Regards, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hello Caryn, we’re very sorry to hear that your order was delivered to your old address. It looks like your order may have been processed before the update, but we’re happy to ensure you receive your package. One of our team members will be reaching out shortly to make sure you’re fully taken care of. We appreciate your patience and understanding! Best Regards, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hi Wayne, We are so happy to hear that we were able to successfully replace your package. It brings us immense joy to know that our team has lived up to your expectations and made your experience a delightful one. Thank you for being a part of our journey and for your continued trust in our brand. All the best, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hi Carla, We're happy to hear that you appreciate our fast shipping and careful packaging. It's great to know our email reminders are helpful for managing your orders. Thanks for your positive feedback and your support. All the best, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hello Jill, We’re very sorry to hear about the delay with your delivery. We completely understand how frustrating it can be when a package doesn’t arrive as expected. It shows that your order was placed with standard delivery, which typically takes 3–5 business days. Occasionally, delays can occur that are beyond our control, and we are sorry for any inconvenience this may have caused. Please know that while we don’t have control over the delivery service’s operations, we will share your feedback with them so it is heard. In the meantime, I will be checking your account to ensure your delivery reaches you as soon as possible, and our team will be reaching out shortly with an update. Thank you for your patience and understanding. Best Regards, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hello Thomas, We're happy to hear that your order arrived as expected, with everything present and correct. Thank you for your positive feedback; we appreciate it! Kind regards, PetLabCo.