PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Steven L.
It always shows up 5 days before I run out of the old like clockwork
Response from PetLabCo.Nov 14, 2025
Hello Steven, Thank you so much for sharing this! We’re really glad to hear your orders are arriving right on time — it’s great to know the timing is working perfectly for you and your dog. All the best, PetLabCo.
Martie F.
The delivery was fine. I just don't understand why, since I order a 3 month supply of a product, I get my order monthly!? Thus, I'm going to have to drop the delivery of at least one of my orders until I've used them up!
Response from PetLabCo.Nov 16, 2025
Hello Martie, Thank you for your feedback! We understand your concern about the delivery schedule. Since you ordered a 3-month supply, you’ll want to update your delivery settings to every 3 months in our customer portal. Once that’s updated, future shipments will follow the 3-month schedule. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.
Donna S.
It was delivered the day it said it would be. I especially like the dog sweater, its very nice and fits my girl dog.
Response from PetLabCo.Nov 14, 2025
Hello Donna, We're happy to hear that the delivery was on time. Thank you for your positive feedback! It truly warms our hearts. Kind regards, PetLabCo.
Larry P S.
We got the three we wanted. Last two months we only got one
Response from PetLabCo.Nov 17, 2025
Hello Larry, Thank you for sharing your experience. We’re glad to hear you received the three items you wanted this time, but we’re really sorry that you only received one in the past two months. That’s definitely not the experience we want for you. We’re currently reviewing your recent orders and subscription settings to make sure everything is correct. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.
Johnny N.
On time delivery
Response from PetLabCo.Nov 14, 2025
Hi Johnny, Thank you for taking a moment to share your experience! We’re so pleased your delivery went smoothly. We hope your pup is already enjoying the product! All the best, PetLabCo.
Macy 3.
Never got delivered! Delivered to wrong house- I went to pick it up and they said nothing was dropped off there house. Clearly they lied!
Response from PetLabCo.Nov 14, 2025
Hi Macy, We regret to hear your order wasn't delivered to your address and the trouble you experienced. We will investigate this issue for you to make sure this doesn't happen again. Our Customer Experience team will reach out shortly to support you and get everything straightened out. We really appreciate you sticking with us while we sort this out. Kind regards, PetLabCo.
Marcia M.
It arrives on time and is packaged with care.
Response from PetLabCo.Nov 14, 2025
Hello Marcia, We're happy to hear that your order arrived promptly and was carefully packaged. Thank you for sharing your experience — it helps us continue delivering the level of service our customers deserve. Best regards, PetLabCo.
Natty K.
Yes yes and yes
Response from PetLabCo.Nov 14, 2025
Hi Natty, We're glad you enjoyed your experience; we appreciate your positive feedback, and we’re grateful to have you as part of our PetLabCo. family. Warm regards, PetLabCo.
