Andrew A.
Poor and feel scammed out of money.
Poor and feel scammed out of money. I purchased an item via Petlab in UK and didn't even realise that it was on a subscription basis as this was not made clear at the purchase time. I have since cancelled tried to cancel my subscription which was confirmed but have yet to receive a confirmation of the cancellation as indicated that I would. Having research further, it's clear that many people have fell for the same trick. A disgraceful money grabbing tactic. I wonder how many people have paid and are continuing to line the pockets of this company without even realising to this day. I will be making sure to report them to trading standards, sending an email to watchdog and keeping a close eye on my bank account next months as many have reported that they are still being charged even after cancellation. I would advise to avoid dealing with this company
Response from PetLabCo.Nov 16, 2025
Hello Andrew, we’re truly sorry to hear about this experience. We never want any customer to feel misled or frustrated. Regarding the subscription, we completely understand how this could be confusing. At checkout, there is an option to choose between a one-time purchase and a subscription, and we always want this to be as clear as possible. Your feedback is incredibly valuable, and we’ll make sure it’s passed along to the right team so we can continue improving. We’d really appreciate the chance to look into this further and ensure everything on your account is properly taken care of. Could you please share your order ID so we can locate your details and assist you right away? You can also reach out through the “Contact Us” form on our website; it’s the quickest way to connect with our support team. Thank you for bringing this to our attention, and we hope we can resolve this for you as soon as possible. Best Regards, PetLabCo.