PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing13,463 approved reviews, newest moderated first
Teleena K.
Great service and subscription gets here on time
Response from PetLabCo.Nov 18, 2025
Hey Teleena, We're happy to hear that our service met your expectations, and your subscription orders arrived on time. It's our pleasure to provide convenience and peace of mind for you and your pup. Thank you for entrusting us with your pet's needs! 🥰 Best regards, PetLabCo.
Elizabeth L.
You make it very hard to access my account to change the frequency of when I receive this order and it is very frustrating!
Response from PetLabCo.Nov 18, 2025
Hello Elizabeth, I’m really sorry to hear how frustrating it’s been to update your delivery frequency; that’s certainly not the experience we want for you. We’d love to look into what happened so we can address the issue and ensure things are much easier for you moving forward. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.
Susan A.
They posted it was delivered and it was delivered the NEXT DAY!!!!
Response from PetLabCo.Nov 18, 2025
Hi Susan, We're sorry for the confusion and frustration this delivery issue has caused. We completely understand how upsetting it is to see a package marked as delivered when it actually arrived the next day. While we don’t have control over the courier’s shipping or scan updates, we’ll be sure to report this matter to them so they can look into the accuracy of their tracking and ensure this doesn’t happen again. Thank you so much for bringing this to our attention, and we truly appreciate your patience. All the best, PetLabCo.
Eleanor F.
sent me the stuff I didn't order!!!!!!
Response from PetLabCo.Nov 18, 2025
Hi Eleanor, We're sorry for the frustration this has caused. It shows that when you called to cancel your subscription, an order had already been processed beforehand. We’re truly sorry if this wasn’t clearly communicated to you. Our Customer Experience team will reach out shortly to support you and get everything straightened out. Thank you for allowing us the time to make this right. Best regards, PetLabCo.
Emma W.
Great quality and our dogs love them! Delivery was right on time! Thank you!
Response from PetLabCo.Nov 18, 2025
Hey Emma, Thank you so much for your lovely feedback! We're truly glad to hear that your dogs are enjoying the product and that everything arrived right on time. We really appreciate you taking a moment to share your experience with us! Best regards, PetLabCo.
Kay V.
I can always get the answers I need
Response from PetLabCo.Nov 18, 2025
Hi Kay, We're happy to hear that you are getting the answers you need. We strive to provide a friendly and helpful environment for our customers. We appreciate your positive feedback and thank you for sharing. Warm regards, PetLabCo.
Kathleen G.
You are sending way too much!!!
Response from PetLabCo.Nov 18, 2025
Hello Kathleen, Thank you for your feedback! We’re sorry to hear that you’re receiving more than you expected. Please know that you have the option to adjust the delivery frequency or postpone it anytime. We’d be happy to help adjust your subscription to a schedule that works best for you. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.
Crystal R.
Was fast and reliable
Response from PetLabCo.Nov 18, 2025
Hi Crystal, We're glad you found our service fast and reliable! Providing reliable shipping is something we focus on, and it’s great to know it made a positive difference. Thank you for sharing! Best regards, PetLabCo.
