PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 18, 2025

Hello Roger, Thank you for letting us know about this mix-up. We're sorry to hear that your package was delivered to the wrong lot, even though it was addressed correctly. We’ll also reach out to double-check the address we have on file to help prevent this from happening again. Best Regards, PetLabCo.

Response from PetLabCo.Nov 19, 2025

Hello Leanne, Thank you for letting us know that you have plenty of product at the moment. Please know that you can adjust your delivery frequency or postpone shipments anytime. We’d be happy to help update or cancel your subscription. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Nov 19, 2025

Hello Samantha, Thank you for sharing your feedback with us. We’re sorry to hear about the disappointment with the packaging difference. Some batches may come in updated or alternate bottle colors depending on the production run, but the formula inside is always the same high-quality product. Regarding the delivery, carriers can vary depending on the shipping location and availability. At times, Amazon Logistics may assist with fulfillment to ensure faster delivery times, but your product is still coming directly from us. We appreciate you letting us know, and if there’s anything else you’d like us to look into, we’re here to help. Best Regards, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hello Sylvia, We’re so sorry to hear that your order hasn’t arrived — that’s definitely not the experience we want for you. Thank you for bringing this to our attention. Could you please provide us with your order ID? Thank you for bringing this to our attention, and again, we’re sorry for the trouble this has caused. Please know that we also have a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Nov 19, 2025

Hello Chris, We're happy to hear that your experience was smooth and secure. Thank you for your positive feedback; we appreciate it greatly. Best Regards, PetLabCo.

Response from PetLabCo.Nov 19, 2025

Hello Geraldine, Thank you so much for your kind words! We’re glad to hear your orders are always on time and that your puppy is getting the support they need. It means a lot to know we’re helping you give them the best care possible. 💛🐶 Best Regards, PetLabCo.

Response from PetLabCo.Nov 19, 2025

Hello Vincent, Thank you so much for your wonderful feedback! We’re thrilled to hear that your orders consistently arrive early, that everything is accurate, and most importantly, that our products are working so well for your dogs. Your kind words about our professionalism and care truly mean a lot to us. Best Regards, PetLabCo.

Response from PetLabCo.Nov 19, 2025

Hello Anita, Thank you so much for your wonderful review! We’re thrilled to hear that our product has made such a positive difference for your dog. Your support and recommendation truly mean the world to us! Best Regards, PetLabCo.