PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 25, 2025

Hello Deborah, We’re so sorry to hear that you received more products than expected and for the difficulty you experienced while trying to make changes. Please know that you always have the option to adjust your delivery frequency or postpone shipments at any time through our customer portal. We’d be more than happy to help customize your subscription so it best fits your dog’s needs. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We truly appreciate you bringing this to our attention! Kind regards, PetLabCo. 🐾

Response from PetLabCo.Nov 25, 2025

Hello Sarah, I’m so sorry to hear that your delivery arrived with an empty envelope. That’s incredibly frustrating and definitely not the experience we want for you. Our team will be reaching out shortly to make sure this is resolved and that you’re fully taken care of. We really appreciate you bringing this to our attention and giving us the opportunity to make it right. Kind regards, PetLabCo.

Response from PetLabCo.Nov 25, 2025

Hello Bobby, We appreciate you taking the time to share your feedback with us. We are glad that our service met your expectations regarding timeliness. Best Regards, PetLabCo.

Response from PetLabCo.Nov 25, 2025

Hello Pam, We're happy to hear that your delivery arrived on your front porch. Thank you for your feedback! Best Regards, PetLabCo.

Response from PetLabCo.Nov 25, 2025

Hello Kimberly, We're happy to hear that our product made a difference to your pup. Thank you for letting us know about your positive experience! Best Regards, PetLabCo.

Response from PetLabCo.Nov 25, 2025

Hello Margaret, We're so happy to hear that you love the product! It's great to know you've seen such a positive difference, especially with a fussy eater. We appreciate you recommending our product! Best Regards, PetLabCo.

Response from PetLabCo.Nov 25, 2025

Hello Kim, I’m truly sorry to hear that your Paw Balm arrived broken. That’s incredibly disappointing, especially given the trust you have in our products, and it’s absolutely not the experience we want for you. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 25, 2025

Hello Kent, Thank you so much for bringing this to our attention. I’m truly sorry to hear about the way UniUni has been handling your deliveries. While we don’t have control over how third-party couriers deliver their packages, we will be reporting this to our team right away so we can escalate it with the carrier. You may also reach out directly to your local UniUni branch to report the issue, as they may be able to address it more quickly on their end. Thank you again for letting us know. We truly appreciate you bringing this to our attention. Best Regards, PetLabCo.