PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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MaryGrace
Always delivered at the same time each month.Great packaging, never a problem.
Response from PetLabCo.Nov 26, 2025
Hello MaryGrace, We're happy to hear that you are consistently receiving your deliveries on time and that the packaging is meeting your expectations. Thank you for your feedback! Best Regards, PetLabCo.
Laura H.
I canceled my order months and months ago and am still getting it and getting charged for it. Please cancel!
Response from PetLabCo.Nov 26, 2025
Hello Laura, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
Shannon O.
Driver left package in driveway and we ran over it
Response from PetLabCo.Nov 26, 2025
Hello Shannon, We’re so sorry to hear about the delivery issue. Please know that we don’t have control over how third-party couriers deliver packages, so it’s also a good idea to check with your courier directly. We truly appreciate your feedback, as it helps us improve. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.
SUZANNE
It came when it was supposed to, where it was supposed to.
Response from PetLabCo.Nov 25, 2025
Hello Suzanne, We're happy to hear that your order arrived on time and at the correct location. Thank you for your positive feedback! Best Regards, PetLabCo.
Sandy
Quick, predictable delivery
Response from PetLabCo.Nov 25, 2025
Hello Sandy, Thank you for your review! We’re so glad to hear that your delivery was quick and predictable. We appreciate you being part of our PetLabCo. family! 🐾💛 Best Regards, PetLabCo.
Cheryl B.
The people at PetLab are amazing...wonderfully helpful and cooperative. Their products are wonderful and my dog loves them. Thank you, PetLab!
Response from PetLabCo.Nov 25, 2025
Hello Cheryl, We appreciate you taking the time to share your wonderful experience with us. We're so happy to hear that our team was helpful and that your dog loves our products! Best Regards, PetLabCo.
Beverley S.
Dog still itching..not as bad as when he first started taking medication..still give him everyday…
Response from PetLabCo.Nov 25, 2025
Hello Beverley, Thank you for sharing an update on your dog. We’re so glad to hear the product worked quickly for your dog and that you’ve had a positive experience with our other products as well. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for. Best Regards, PetLabCo.
PG
There was a mixup in payment and my order was delayed even tho I corrected the payment issue immediately. My girls had to go without their pro bright for over 2 weeks. Disappointing.
Response from PetLabCo.Nov 25, 2025
Hello Pamela, I’m truly sorry for the delay with your order. I completely understand how frustrating it must have been to go without your girls’ ProBright for over two weeks. I see that the payment issue has already been addressed, and we really appreciate your patience. Moving forward, there should be no further problems with your orders. Best Regards, PetLabCo.
