PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 30, 2025

Hello Brian, We are deeply sorry to hear about the loss of your beloved pet. From all of us at PetLabCo., please accept our deepest condolences to you and your family at this time. I can see that one of our team members has already helped you with your request through the email you sent us. You shouldn’t receive any additional shipments moving forward. Once again, we are so sorry for your loss. Best Regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hola Ema, Lamentamos mucho la preocupación que esto te ha causado. Solo quiero informarte que nuestras golosinas para alergias e inmunidad siempre han tenido sabor a cerdo y la fórmula no ha cambiado, por lo que nada debería haberse reemplazado en tu suscripción. Definitivamente queremos entender qué está pasando y asegurarnos de que tus perritos estén cómodos. Uno de los miembros de nuestro equipo de Experiencia del Cliente se comunicará con usted directamente para encargarse de esto. Si prefieres hablar con uno de los miembros de nuestro equipo de Atención al Cliente, puedes llamarnos al +1-866-4-PETLAB (1-866 473-8522) de 9:30 a.m. a 5:30 p.m. EST. Gracias, y esperamos poder resolver este problema. Saludos cordiales, PetLabCo.

Response from PetLabCo.Nov 30, 2025

Hello Melody, Thank you so much for your review! We’re happy to hear the product has been easy to use and that your pups’ teeth are looking clean. We really appreciate you sharing your experience with us! Kind regards, PetLab Co.

Response from PetLabCo.Nov 30, 2025

Hello Kati, Thank you for sharing your feedback with us. We’re glad to hear your delivery arrived on time and without any issues. We’re sorry to hear that our reminder messages have felt overwhelming — that’s certainly not our intention. We aim to support pet parents in getting the best results for their pups, but we understand how this can sometimes feel like too much. Please know that you can unsubscribe from our marketing emails at any time, and you’re always welcome to resubscribe whenever you’d like. If you need help with this, just let us know — we’re happy to assist. We also want to mention that our “Contact Us” form on our website is the quickest way to reach our team if you ever have any concerns or questions. Thank you again for your honest feedback — we truly appreciate it. Best Regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hi Jess, We're sorry to hear about your experience, and we appreciate you taking the time to share this with us. Each jar should be enough to last for a full month when using the correct dosage and level scoop. We want to look into this more closely for you and your dog to make sure everything is right with your order. Could you kindly provide us with your order ID? Once we have that, we can check the details on our end and report this to the appropriate team if needed. Thank you again for letting us know — we’re here to help and want to make this right for you. Warm regards, PetLabCo.

Response from PetLabCo.Nov 30, 2025

Hello Christina, We're happy to hear that your dogs love the treats! We appreciate your suggestion regarding the containers and will consider it for future improvements. Best Regards, PetLabCo.

Response from PetLabCo.Nov 30, 2025

Hello Dale, We're happy to hear that your delivery was on time and hassle-free. Thank you for your positive feedback; we appreciate it. Best Regards, PetLabCo.

Response from PetLabCo.Nov 28, 2025

Hi Sarah, We're sorry to hear that you no longer need the products. You can always cancel your subscription anytime through our customer account portal. If you’d prefer, you can also reach out to us through the “Contact Us” page on our website, and our team will be happy to assist with canceling or returning your order. To help you right away, could you please share your order ID? Once we have that, we can look into this for you and make sure everything is properly taken care of. Best regards, PetLabCo.