PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Fran
Delivered with care. My dogs love the chews. Hope to see sparkling white teeth.
Response from PetLabCo.Dec 1, 2025
Hello Fran, We're happy to hear that the delivery was handled with care and your dogs love the chews! We hope you see great results! Best Regards, PetLabCo.
Linda B.
I like being made aware of the upcoming order and price so I can be prepared. The updates on delivery day and time is great!
Response from PetLabCo.Dec 1, 2025
Hello Linda, We're happy to hear that you appreciate being informed about your order and its cost in advance. It's also great to know that you find the delivery updates helpful! Best Regards, PetLabCo.
Kerrie
I receive the probiotics on time. Communication via email is very timely. The product has really helped my dogs ears! I saw results within 3 weeks. They have been on them for a year!
Response from PetLabCo.Dec 1, 2025
Hello Kerrie, We're happy to hear that the probiotics arrived promptly and that our email communication was helpful. It's great to know the product has made a positive difference to your dog's health. Thank you for sharing your positive experience! Best Regards, PetLabCo.
Darcy
This was my first delivery in the last few months without issue.
Response from PetLabCo.Dec 1, 2025
Hello Darcy, Thank you for sharing your experience! We’re glad to hear that your most recent delivery arrived without any issues. We truly appreciate your patience over the past few months and hope your future shipments continue to arrive smoothly. If there are any issues with your previous orders that have not yet been addressed, please don’t hesitate to reach out to us. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.
Transformation D.
I keep getting automatically charged with no notification beforehand. Even after I paused the subscription, I would have liked to have been notified that my subscription was going to continue or that I was going to get charged
Response from PetLabCo.Dec 1, 2025
Hello Oscar, We’re very sorry for the confusion and understand how frustrating this must be. Our system does include a rebill reminder to notify customers when a new shipment is about to generate. It sounds like you may not have received these notifications — could you please check your spam or promotions folder? In the meantime, our team will be reaching out directly to help resolve this and ensure your subscription is set up exactly how you’d like. We appreciate your patience and thank you for bringing this to our attention. Best Regards, PetLabCo.
Lucy
One of the bottles of dental formula has a broken seal and leaked all over the inside of the shipping envelope. Also, I have tried to put this on hold because I now have four unused bottles.
Response from PetLabCo.Dec 1, 2025
Hi Lucy, We're sorry to hear about your experience, and we truly appreciate you bringing this to our attention. It looks like one of our Customer Experience team members has already assisted you in adjusting your subscriptions to better cater to your dogs’ needs, so you won’t continue receiving products faster than you can use them. Regarding the seal concern on your Dental Formula, we're sincerely sorry for the inconvenience. A member of our Quality Team will be reaching out to you as well to gather a bit more information and help ensure this is properly addressed on our end. If there’s anything else you need in the meantime, please don’t hesitate to let us know at [email protected]—we’re here to help. Best regards, PetLabCo.
Jeff
Horrible shipping and customer service they are using a third rate shipping company that didn’t even try to deliver to the correct address and couldn’t get anyone from the company to help . Order number 11677331 Update after multiple attempts they finally went to the right address but couldn’t even put the package on the front porch. They threw it on the sidewalk in front of the house.
Response from PetLabCo.Dec 1, 2025
Hello Jeff, We’re very sorry to hear about your experience with the delivery and understand how frustrating this must have been. While we don’t have control over how third-party couriers complete their deliveries, we always take customer concerns seriously and work to resolve any issues so that our customers receive their packages. We’d love to take a closer look at this and learn more about what happened. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.
Gloria S.
Always delivered on time!
Response from PetLabCo.Dec 1, 2025
Hello Gloria, We're happy to hear that your delivery always arrives on time. We appreciate your feedback and are grateful for your support. Best Regards, PetLabCo.
