PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 1, 2025

Hello Donna, We’re sorry to hear that you’re receiving more than you expected. I understand that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hello Stacy, We're happy to hear that your package arrived quickly and in good condition! Thank you for your positive feedback; we appreciate it. Best Regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hello Mary, We're happy to hear that your delivery arrived promptly! Thank you for your positive feedback; we appreciate it greatly. Best Regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hello Christel, Thank you so much for your review! We’re happy to hear that Charlie’s probiotic tablets are always delivered in plenty of time before he runs out. Consistency is so important, and we’re glad we can help keep him on track. Best Regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hello Cherry, We're happy to hear that your order arrived on time and in good condition. Thank you for your positive feedback; we appreciate it a lot. Best Regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hello Kevin, We understand that you’d like to cancel your subscription. You can easily do this through our customer portal. Or you’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hello Fay, We're happy to hear that ProBright has made a positive difference to your dog's dental health! It's great you found a way to incorporate it into her diet with the beef bone broth and raw meal. Thank you for sharing your positive experience and helpful tips. Best Regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hello Judy, Thank you for your feedback! We’re sorry to hear that you’re receiving more than you expected. Please know that you have the option to adjust the delivery frequency or postpone it anytime. We’d be happy to help adjust your subscription to a schedule that works best for you. Best Regards, PetLabCo.