PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 8, 2025

Hi Sao, We're sorry to hear about your experience — this is absolutely not the level of service we want for our customers. While we do have Zeeko as PetLabCo.'s AI Agent to help speed up responses, you can always speak with a live representative. Our team is available between 9:30 AM–5:30 PM EST, and we’re always happy to assist you personally. Regarding the shipping concerns, we appreciate you sharing this feedback with us. Even though we partner with third-party couriers, mix-ups should not happen, and we’ll make sure this is reported to the appropriate team. If you don’t mind, please provide your Order ID so one of our Customer Experience team members can reach out directly and help resolve this for you. We truly want to make this right. Best regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello Jeff, We’re very sorry to hear about the trouble you’ve experienced with your order and subscription — we completely understand how frustrating this must be, especially when you’re expecting a delivery to your business address. Could you please share your order number so we can investigate the delivery issue and confirm the status of your subscription and any charges? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hey Ralph, We're happy to hear that our deliveries are timely and that we're responsive. We’re always striving to make the experience as smooth as possible for you and your pet. Thank you for sharing your experience. All the best, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello William, We are sorry to hear that the order arrived without the product. We will investigate to prevent this issue from recurring. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello there, We're happy to hear that your order arrived promptly and without any issues. We’re glad we could provide a smooth experience from start to finish. Thank you for your positive feedback. Best regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello Sallie, We're happy to hear that your package arrived in great condition. Thank you for your positive feedback; we appreciate it. Best regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello there, We're happy to hear that you were pleased with the order updates and timely delivery! We appreciate your positive feedback about the product results, too. We are grateful for your support and look forward to continuing to serve you and your pet with top-notch products and service. All the best, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello Deborah, We’re sorry to hear that you received another order despite requesting to postpone your next delivery. We’d like to help get this sorted out for you. Could you please let us know how you submitted your request? We haven’t been able to locate it using your email address and want to make sure we address your concern promptly. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.