PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Rita
They always arrive on time with package intact. No problems
Response from PetLabCo.Dec 8, 2025
Hello Rita, We're happy to hear that your packages arrive on time and intact! We appreciate you taking the time to leave us this positive feedback. Best Regards, PetLabCo.
Jill K.
The item was delivered and the gate was shut properly after they left my yard
Response from PetLabCo.Dec 8, 2025
Hello Jill, We're happy to hear that the delivery was successful and that our team ensured your gate was properly secured. Thank you for your positive feedback! Best Regards, PetLabCo.
Gloria S.
My order was complete & in tact & arrived on time as scheduled. Thank you PetLab Co.
Response from PetLabCo.Dec 8, 2025
Hello Gloria, We're happy to hear that your order arrived complete, intact, and on time! Thank you for sharing your positive experience with us; we appreciate it. Best Regards, PetLabCo.
Nigel B P.
Please cancel any future shipments
Response from PetLabCo.Dec 8, 2025
Hello Nigel, We’re sorry to hear that you’d like to cancel your future shipments, but we're happy to help. Subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
Susan A.
You don't need to change anything
Response from PetLabCo.Dec 8, 2025
Hello Susan, We're glad you enjoyed your experience with us! Thank you for your feedback; we appreciate you taking the time to share. Best Regards, PetLabCo.
Judy
Item was as expected.
Response from PetLabCo.Dec 8, 2025
Hello Judy, We're happy the item met your expectations. Thank you for your positive feedback; we appreciate it. Best Regards, PetLabCo.
Amber R.
I’ve been given this to my dog daily for a month now her itching has got worse . I don’t know if you have to keep taking and keep taking forward to start working but I need something that works now so I am switching to better wild. I’m sorry I don’t mean to put a bad review. It probably does work for other dogs, but it’s just not working for my Shih Tzu. I noticed that she’s been itching and biting and shaking her head even worse than before.
Response from PetLabCo.Dec 8, 2025
Hi Amber, We're sorry to hear your dog had this experience. Our products contain no ingredients known to be harmful to dogs. We follow stringent quality measures to provide the best products for our pets. We would like to learn more about your Shih Tzu's experience. Could you please share your Order ID with us? Thank you! Kind regards, PetLabCo.
Susanna C.
I have tried to cancel this subscription 3 times the dog died 6 months ago and you won't stop this is a monthly reminder my dog has passed please please stop this order
Response from PetLabCo.Dec 8, 2025
Hello Susanna, We are deeply sorry for your loss, and we are sincerely sorry for the distress this situation has caused you. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
