Karin R.
Guarantee Worthless
Got caught up in their subscription service when I ordered. When I was charged for the order it was 3x as much as I ordered. Called that day and they couldn't do anything for me as it was being processed. My choices receive the product and send back at my expense or use it with their 100% guarantee to work. So I used it and it did nothing for my dog. Today I called for the refund. The refund could only be issued with the return of unopened packages. How are you supposed to know if it works if you don't use it. Total Scam!
Response from PetLabCo.Dec 10, 2025
Hello Karin, We’re truly sorry to hear about your experience, and we understand how frustrating this situation must feel. We never want any customer to feel misled or disappointed. Regarding the subscription, we are sorry for any confusion. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. In terms of results, we don’t guarantee that our products will work 100% of the time, as every dog is different. However, we’ve found that it typically takes around 3 months of consistent daily use to see potential benefits—this is normal for most supplements. As for refunds, our policy requires unopened items to be returned within 30 days of purchase. You can review the full policy on our website for more details. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.