PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 26, 2026

Hi Terri, We're very sorry you're having difficulty reaching us and want to cancel. You'll hear from someone on our Customer Experience team shortly — they'll make sure this is taken care of. Thank you for allowing us to make this right. Best regards, PetLabCo.

Response from PetLabCo.Jan 26, 2026

Hi Anne, We're happy to hear that your package was well-placed and protected during your time away! We appreciate you taking the time to share your positive delivery experience with us. Kind regards, PetLabCo.

Response from PetLabCo.Jan 26, 2026

Hi Daryl, I understand that you’ve already requested to cancel your subscription, and I’d be happy to help confirm its current status for you. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Jan 26, 2026

Hello Amber, We're happy to hear that you appreciate our subscription updates and delivery notifications. It's great to know that your dog enjoys the product and that you've noticed a positive difference in their dental health. Thanks for your positive feedback! Best Regards, PetLabCo.

Response from PetLabCo.Jan 26, 2026

Hello Stephen, We're happy to hear that you are very pleased with our products. We appreciate you mentioning our commercials, too. Thanks for the feedback! Best Regards, PetLabCo.

Response from PetLabCo.Jan 26, 2026

Hello Tiffany, We’re so sorry to hear that your Salmon Bites are missing, and we truly appreciate you bringing this to our attention. We’ll be happy to look into this right away. Based on our records, the Salmon Bites were not included in your order; however, we’re more than happy to double-check this for you to ensure everything is correct. Our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Jan 25, 2026

Hello Paul, We’re sorry to hear that you received the wrong product, and we completely understand how frustrating that can be. We’re happy to help get this sorted for you as quickly as possible! In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Jan 25, 2026

Hello Patti, We’re very sorry to hear about your experience and understand how frustrating it must have been to try to correct a duplicate order. Due to the high volume of calls and emails during the holiday season, our wait times have been longer than usual, but please know we are doing our absolute best to respond to everyone as quickly as possible. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.