We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I’ve been a client of PetLab for years. The probiotic chewables have been life changing for my dog’s allergies and hot spots. Since he started the chewables all visits to the Vet stopped. He is no longer itchy or constantly liking his paws ❤️
I recently had a package lost in the mail and the representative was super kind replacing the lost package. Extremely happy with the product quality and the service from PetLab 🥰
Response from PetLabCo.Jan 28, 2026
Hi Onna,
We're happy to hear the Probiotic Chews have helped your dog's well-being! It's great knowing vet visits have decreased, and your dog is doing well. We appreciate your kind words regarding our team's assistance with the lost package. We value your business and look forward to continuing to provide you with excellent service in the future.
Warm regards,
PetLabCo.
WS
Wendy S.
The medication has absolutely stopped…
The medication has absolutely stopped his cough!
Response from PetLabCo.Jan 28, 2026
Hi Wendy,
We are so happy to hear that our supplement has been beneficial for your dog. Just a reminder that PetLabCo. products are not medicine and are not intended to cure or treat a medical issue. We do not intend to diagnose, treat, cure or prevent any disease, and the information provided by PetlabCo. is not intended as a substitute for professional medical or veterinary advice. 🤗 Thank you for sharing this positive feedback with us!
All the best,
PetLabCo.
SU
Suzy
It was delivered to another address on…
It was delivered to another address on a different street, but I was able to locate it on my own. After speaking with Pet Lab and the delivery company, hopefully it won't happen again.
Response from PetLabCo.Jan 28, 2026
Hi Suzy,
Thank you so much for letting us know—and we truly appreciate you taking the time and effort to locate the package on your own. We're really sorry for the inconvenience this caused. We’re glad you were able to connect with us, and the delivery company, and we’re hopeful as well that this won’t happen again. Please don’t hesitate to reach out if there’s anything else we can help with—we’re always here for you.
Warm regards,
PetLabCo.
PF
Patty Frank S.
I waited on the phone for 45 minutes…
I waited on the phone for 45 minutes and finally had to hang up.
I sent two emails and neither of them have been acknowledged to date.
I have tried to chat and their hours are incredible where you can't even chat after 3:30 pm Eastern Time.
I'm going to try again today, but I have received in the last 60 days enough chews for my dog for the next 9 months!
Their website sucks and you are unable to manage your subscriptions as "easy" as they claim. I'm at my wits end with this company. About ready to close my credit card as it's that bad!
Response from PetLabCo.Jan 27, 2026
Hi Patty,
We are very sorry to hear about the trouble you've experienced with your subscription and our customer service. We strive to provide the best support possible, but due to high volumes of calls and inquiries, wait times can sometimes be longer than we’d like, and we’re sorry about this. We’d love to investigate this further. Could you please provide your Order ID/number?
Warm regards,
PetLabCo.
BH
Bob H.
Excellant product
Excellant product! My dogs love the taste!
Response from PetLabCo.Jan 27, 2026
Hello Bob,
We're happy to hear that your dogs love our product! Thank you for letting us know about their positive experience; we truly appreciate it.
All the best,
PetLabCo.
EE
Elizabeth E.
I am writing regarding my account and…
I am writing regarding my account and recent charges for my Pet Lab Co. subscription.
I recently reviewed my bank statements and noticed that I have been charged monthly for the past six months for products that I have not received. I realized that when I moved approximately six months ago, I failed to update my shipping address with your company. I mistakenly believed that my subscription had not renewed and was unaware that orders were still being processed and shipped.
The previous address on file was:
142 Gable Dr., Myerstown, PA
My current and correct address is:
17 Horst Ave., Lebanon, PA
Unfortunately, I have not received a single shipment during this time. I also assumed the postal service would forward the packages, but none were ever delivered to my new address. As a result, I have been paying for products that I never received.
I am reaching out to ask for clarification on where these shipments were delivered and to discuss possible options for resolution, whether that be reshipment of the missed orders, a credit, or a refund.
Please let me know what information you may need from me to assist with this matter. I appreciate your time and look forward to your response.
Thank you,
Elizabeth Espada
Response from PetLabCo.Jan 27, 2026
Hi Elizabeth,
We appreciate you bringing this to our attention. We recognize your frustration regarding the subscription charges and the undelivered products due to the address change.
The tracking information shows that the orders were successfully delivered to the previous address on file. Since the shipping address was not updated at the time, the packages were sent there as scheduled. That said, a dedicated member of our customer care team will be reaching out to help you with this directly. Your patience means a lot — thank you.
Warm regards,
PetLabCo.
JO
Joe
Product was good for the dogs
Product was good for the dogs. Need to re-order more of the teeth cleaning powder.
Response from PetLabCo.Jan 27, 2026
Hi Joe,
We're happy to hear that your dogs enjoyed the ProBright! Thank you for sharing your experience and expressing your satisfaction with our product.🥰
Kind regards,
PetLabCo.
TE
Tracy E.
The prompt delivery of my products.
The prompt delivery of my products.
Response from PetLabCo.Jan 27, 2026
Hey Tracy,
We're happy to hear that your products arrived promptly! Thank you for your positive feedback; we appreciate it.
Warm regards,
PetLabCo.
