PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Marc
Good interaction with customer services.
Response from PetLabCo.Feb 23, 2026
Hi Marc, Thank you so much for sharing your feedback! We’re thrilled to hear you had a positive customer service experience. Our goal is to provide the very best for you and your pup, and we’re so happy to know we delivered. Thank you for being a part of our community! Warm regards, PetLabCo.
Randy R.
Products are reasonably priced compared to others. Packaging and product coloring is inconsistent. Shipping is spotty.
Response from PetLabCo.Feb 23, 2026
Hi Randy, Thank you for taking the time to share your feedback. We’re glad to hear you find our products reasonably priced. We’re sorry to hear about your concerns regarding packaging consistency and shipping. That’s certainly not the experience we aim to provide. We’re continuously working to improve both our packaging quality and delivery experience, and your feedback helps us do that. Thank you! Regards, PetLabCo.
Laura E W.
You understood my concerns and helped out!
Response from PetLabCo.Feb 23, 2026
Hi Laura, We are thrilled to hear our Customer Service Team was able to assist you! We appreciate you taking the time to share your experience with us. Thank you! Regards, PetLabCo.
Pamela H.
It works my vet saud DON'T GO OFFITS WORKING!!!!
Response from PetLabCo.Feb 20, 2026
Hi Pamela, We're happy to hear that it's working well, and we appreciate your feedback! Thank you for sharing your positive experience with us. Best regards, PetLabCo.
Tina D.
I have not noticed any difference in my shiatsu. I’ve tried to cancel my subscription several times and they keep shipping and charging.
Response from PetLabCo.Feb 20, 2026
Hi Tina, We are sorry to hear about your experience. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. As for your subscription, we'd love the opportunity to look into this further. A member of our team will be in touch with you soon. Regards, PetLabCo.
David B.
Initially When I ordered from petlab everything went well. The chews arrived in good time. The problems started when I received more chews without ordering and the money was taken from the bank. I thought this maybe a one off. No such luck it happened again a month later. On trying to stop the orders I went around in circles, the portal did not work. I could not sign into my account, instead of the uk site I ended up on the American site. Tried again and all came up in French. No problem as I am Fluent in French, it still did not work. In the end I asked for help through the geeky A1 bot. Hopefully the subscribe and save has been cancelled, who knows. I could not reccomend Petlab not because of poor product but because of p p.s. David Order number 818713
Response from PetLabCo.Feb 20, 2026
Hi David, We’re really sorry you had this experience and for the frustration it has caused. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.
Christi S.
My first order got lost. I got a new order sent. However what I was not impressed about was that when I called to talk to someone I was on hold for 2 hours. I sent an email and got a response pretty quickly and that email said it would be 3-5 days for a response. I emailed back and said that was unexceptionable.
Response from PetLabCo.Feb 20, 2026
Hi Christi, Thank you so much for sharing your experience. We're sorry for the frustration you went through. We’ve been experiencing an unusually high volume of inquiries lately, especially by phone, and we completely understand how discouraging a two-hour hold time must have felt. Please know we’re actively working to improve our response and wait times so this doesn’t continue to happen. We're glad we were able to respond to your email within an hour and get things moving quickly for you. We can also confirm that your replacement order has already been delivered. We truly appreciate your patience and your feedback! Regards, PetLabCo.
michael S.
Great healthy products for my dog
Response from PetLabCo.Feb 20, 2026
Hi Michael, We are thrilled to hear you are happy with our products and that they are helping your dog. Please don't hesitate to reach out should you need any assistance. We are always happy to help! Thanks for your feedback! Regards, PetLabCo.
