PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Sheila Semsch/ A.
Please cancel my subscription
Response from PetLabCo.Feb 23, 2026
Hi Sheila, We understand you would like to cancel your subscription. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Regards, PetLabCo.
Sandra
My probiotics are always delivered on time and emails are very informative. I’m very pleased with PetLab!!
Response from PetLabCo.Feb 23, 2026
Hi Sandra, Thank you so much for the wonderful feedback. We appreciate you being a part of our community and are happy to hear you are pleased with us. Regards, PetLabCo.
Anna
My dogs did improve
Response from PetLabCo.Feb 23, 2026
Hi Anna, We are thrilled to hear you are seeing an improvement in your dogs. Thank you so much for being a member of our community! Regards, PetLabCo.
Tom C.
The dogs are no longer licking and scratch scratching.
Response from PetLabCo.Feb 23, 2026
Hi Tom, We are thrilled you are seeing positive results! Thank you so much for taking the time to share with us. Regards, PetLabCo.
Kevin F.
I didn’t receive my order
Response from PetLabCo.Feb 23, 2026
Hi Kevin, We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.
Robert W.
This is my new address : Robert Walker 235 Bay Laurel CT. Alvin, TX. 77511 Please put this address down now for your records I don't live in Beasley anymore.
Response from PetLabCo.Feb 23, 2026
Hi Robert, Thank you so much for your review! For your privacy and security, we recommend removing your full address from this post. Someone from our Customer Experience team will follow up with you shortly to provide support. Regards, PetLabCo.
Bob Joanne V.
Definitely has helped with plaque
Response from PetLabCo.Feb 23, 2026
Hi Bob, Thanks so much for sharing your experience. We are thrilled you are seeing the benefits. Thank you for being a part of our community. Regards, PetLabCo.
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They claim on their website that any products including green lipped mussels must also mention where it was sourced from. Well on their own products they don't do that, and, they still claim it is sourced from New Zealand, and, they tell you where you can find this info, which is totally not there, so they lie to customers. And when you ask again for a link to confirm their claim and where a customer can read this info, all of a sudden they can't provide any proof of that and it is written nowhere on their product page, details, ingredients, etc. They don't even follow their own advice. That's shady. Update: I did contact your business multiple times and communicated with a couple of agents, and none could direct me to the information about the green lipped mussels origins. One said it was written on the ingredients list, which wasn't true and he couldn't send me a link to confirm his claim, and all the other ones couldn't send me a link to confirm their claim, they said they could only tell me where the green lipped mussels were sourced, but not send me a link to confirm their claim. The product is the joint care chew. Nowhere on the product page is it written the green lipped mussels are sourced from New Zealand, and no customer service agent could confirm it, else than with their word on it.
Response from PetLabCo.Feb 23, 2026
Hi there, We’re sorry to hear about your frustration and appreciate you bringing this to our attention. We do provide sourcing information for our Green Lipped Mussel, including confirmation that it is sourced from New Zealand, and we’re happy to point you directly to where this is listed. It’s possible there may have been a misunderstanding or difficulty locating the information. We’d love to look into your specific correspondence so we can address this properly. Please feel free to get back to us with your order details or the email address used to contact us, and we’ll follow up with you directly. Best regards, PetLabCo.
