PetLabCo.Reviews of thepetlabco.com

4.113,463 reviews
Pet Stores
One World Trade Center, 85th Floor, New York, New York

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PetLabCo.

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetLabCo reviews

13,463 approved reviews, newest moderated first

Jo Ann Bowen C.
Feb 17, 2026
It's vert easy to use
It's vert easy to use. I didn't have any trouble at all and I am not good at this stuff. Bell Does So much better on them. She doesn't itch hardly as she did. YOUR STAFF IS AWESOME
Response from PetLabCo.Feb 17, 2026
Hi Jo Ann, Thank you so much for the wonderful feedback! We’re so happy to hear that the product has been easy to use and that Bell is feeling more comfortable. It also means a lot to us that you took the time to recognize our team. Your kind words truly make our day. If there is ever anything we can assist you with, please don’t hesitate to reach out. Regards, PetLabCo.
customer
Feb 17, 2026
Dogs love and teeth are healthy
Dogs love and teeth are healthy
Response from PetLabCo.Feb 17, 2026
Hi there! Thank you so much for your feedback. We are thrilled your dogs are loving the product so far. Please don't hesitate to reach out should you need any assistance. Our team is always happy to help! Regards, PetLabCo.
mt.csontos
Feb 17, 2026
I had great repour with your customer…
I had great repour with your customer service. they helped me choose the right product for my dog. I hope still to be found. But they did say I was using the wrong product. The was a mishap and by some accident there was a duplicate order made and with the help of the associate we settled it amicably.
Response from PetLabCo.Feb 17, 2026
Hi there! Thank you so much for your kind feedback. We’re glad to hear that our customer service team was able to help you find the right product for your dog and assist in resolving the duplicate order quickly and amicably. We truly appreciate your patience and are always here if you need any further support. Regards, PetLabCo.
Donna K. I.
Feb 16, 2026
Paws are better
This product seems to be helping my dog not bite her paws as much as she has in the past.
Response from PetLabCo.Feb 16, 2026
Hi Donna! We're happy to hear about the positive news with our supplements! We appreciate you taking the time to share your great experience with us! Best regards, PetLabCo.
James G.
Feb 16, 2026
In making the decision to give the…
In making the decision to give the ProBriteAdvanced the 90 day challege, I ordered 2 tubs for the 1st shipment. My mistake was not seeing I was now getting 2 tubs a month for my one dog. Trying to get ahold of customer service has been frustrating. Setting up an account that I get verification for, but will not accept my username/password that I set up the account with in the first place is insane to say the least. I was finally able to sign in using my google account. Thank you very much! But your site will only let you cancell the order for one month. I have 2 1/2 months worth of product on hand after using it for 1 1/2 months. Can we say whoo nelly. I only wanted to try it for 90 days on my pooch. Today I received a notice you are sending me another 2 tubs. I do not need 2 tubs a month for one dog. I believe I was able to cancell it until next month. If not we ship it back. While on that subject, your site also asks to make a pet profile. Click on the box for a dog and that is as far as it goes. While using the product for 1 1/2 months, my wife and I believe we are noticing an improvement in his teeth and breath, on the plus side. The down side is communication and your website being intuitive.
Response from PetLabCo.Feb 16, 2026
Hi James, We appreciate you sharing your experience. We're sorry you've had trouble managing your subscription and with the website's functionality. We’d love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you further? However, we're glad to hear you're noticing a positive change in your dog's teeth. Best regards, PetLabCo.
Greg
Feb 16, 2026
My dog has been on these four months…
My dog has been on these four months now and no change at all. She loves the morning treats but they don’t seem to help at all. I have been trying to get a refund so far unsuccessful.
Response from PetLabCo.Feb 16, 2026
Hi Greg! We’re sorry to hear you have not seen the desired results. We've found it usually takes 90 days of the recommended daily dose to see potential benefits. That's normal for any supplement. However, we also understand that every dog has individual needs and what may work for one may not work for another. We’d love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.
Bernard Michael K.
Feb 16, 2026
Nothing Short of a Scam
A bit of a scam in my opinion. I tried this out reading that they back their product with a 30 day money back guarantee. Unfortunately my pup didn't care for the product and I initiated a return, only to then be told according to our return policy we only accept unused containers. What a bunch of BS. How am I to try the product without opening it. So instead of assisting a willing customer to test out your product, you get a 1 star review.
Response from PetLabCo.Feb 16, 2026
Hi Bernard! We’re sorry to hear about your experience. We’d love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.
Zoltan G.
Feb 16, 2026
Door step delivery
Door step delivery
Response from PetLabCo.Feb 16, 2026
Hi Zoltan, We're so happy to hear how your order was delivered to your doorstep as expected! Best regards, PetLab Co.

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