PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 30, 2026

Hello Peter, We are sorry to hear about the inconvenience. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.

Response from PetLabCo.Mar 30, 2026

Hello Kippax, Thank you for sharing your experience with us. We’re sorry to hear that the products did not meet your expectations and that you haven’t seen improvements for your dog. We understand how frustrating this can be, especially after giving the products a consistent try. Supplements may take up to 3 months to show results While some pets may require a longer period of use to see noticeable results, we recognize that every dog is unique and results can vary. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.

Response from PetLabCo.Mar 30, 2026

Hello Kathleen, We're so happy your dog loves our probiotics and consumes them easily! We appreciate you taking the time to share this positive feedback. Best Regards, PetLabCo.

Response from PetLabCo.Mar 30, 2026

Hello Roger, We're happy to hear that your order arrived on time and undamaged. Thank you for your positive feedback; we appreciate it. Best Regards, PetLabCo.

Response from PetLabCo.Mar 30, 2026

Hello Penny, We’re sorry to hear that you’re having trouble canceling your subscription. You can manage and cancel your subscription at any time through our customer portal, where you can also view any active subscriptions associated with your account. In the meantime, our team will be reaching out to ensure everything is properly resolved for you. We appreciate you bringing this to our attention and thank you for your patience. Kind regards, PetLabCo.

Response from PetLabCo.Mar 30, 2026

Hello Judy, I’m very sorry to hear about the delivery concerns you’ve encountered, especially since you have been home and available, and no delivery notices were left. I also understand how important it is for your dog to have consistent access to their probiotics. We can see that you previously contacted us via phone, and one of our colleagues has already arranged a replacement for your order. We’re glad to confirm that this has been taken care of for you. Best Regards, PetLabCo.

Response from PetLabCo.Mar 27, 2026

Hi Beverley, Thank you so much for sharing your experience. We are so happy to hear you received your order quickly. We know just how important that is when it comes to your pet's supplements. Thank you for being a member of our community! Regards, PetLabCo.

Response from PetLabCo.Mar 27, 2026

Hi Betty, We’re sorry for the frustration. We’re not quite sure what you mean by the recipe, but we’d be happy to help look into it for you. Someone from our Customer Experience team will follow up with you shortly to provide support. Thank you! Warm regards, PetLabCo.