PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 30, 2026

Hello Todd, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Mar 30, 2026

Hello Aaron, Thank you for bringing this to our attention, and I’m truly sorry for the frustration and confusion you’ve experienced. We understand how the subscription setup may have been misunderstood. When purchasing a multi-month supply, the default subscription is set to ship monthly unless the delivery frequency is adjusted in the customer portal. We sincerely are sorry if this was not made clear at the time of purchase. That said, we completely understand your concerns regarding the charges and shipments you’ve received. This is not the experience we want for our customers. Our team would like to review your account in detail to ensure everything is accurate and to work toward a fair resolution for you. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.

Response from PetLabCo.Mar 30, 2026

Hello Bryn, We're happy to hear that our timely deliveries and clear notifications met your expectations. We appreciate you acknowledging our communication and the great condition of your deliveries. Thanks for your positive feedback! Best Regards, PetLabCo.

Response from PetLabCo.Mar 30, 2026

Hello Christine, We're happy to hear that you love our products! Thank you for your kind words and for mentioning our timely delivery. We appreciate your continued support. Best Regards, PetLabCo.

Response from PetLabCo.Mar 30, 2026

Hello Paul, Thank you! We’re glad the timing worked out. Best Regards, PetLabCo.

Response from PetLabCo.Mar 30, 2026

Hello Yeungs, We appreciate you sharing your experience with our products. We're glad the skin and coat supplement made a positive changes to your pup. We are sorry the allergy product didn't meet your expectations. Best Regards, PetLabCo.

Response from PetLabCo.Mar 30, 2026

Hello Greg, Thank you for bringing this to our attention. We’re very sorry to hear your package wasn’t delivered with proper care. That’s not the experience we want for you. We'll report this to our shipping partner In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Mar 30, 2026

Hello Carl, We're happy to hear that you had a perfect shipping experience with Canada Post! Thank you for sharing your positive feedback with us. Best Regards, PetLabCo.