PetLabCo.Reviews of thepetlabco.com

4.113,463 reviews
Pet Stores
One World Trade Center, 85th Floor, New York, New York

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PetLabCo.

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetLabCo reviews

13,463 approved reviews, newest moderated first

Ana N.
May 14, 2026
Poor customer service and misleading…
Poor customer service and misleading information. I did not intend to sign up for a subscription, but somehow I ended up on one. The product did not work for my dog and caused stomach issues. I then tried to return the second product, but customer service was unhelpful and would not assist me over the phone. Recommendation: I do not recommend buying from this company.
Response from PetLabCo.May 20, 2026
Hi Ana, We’re really sorry you had this experience and for the frustration it has caused. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®
Janice W.
May 14, 2026
It comes on time.
It comes on time.
Response from PetLabCo.May 14, 2026
Hi Janice! Thank you so much for sharing your experience. We are so happy to hear your orders arrive on time. We understand just how important that is when it comes to your dog's supplements. Regards, PetLabCo.®
Larene H.
May 13, 2026
Delivery and product is great but I…
Delivery and product is great but I haven't been able to change my size to the x-small. I chatted with representative and all the options weren't available on your website with my account.
Response from PetLabCo.May 14, 2026
Hi Larene, We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Becky D.
May 13, 2026
Always on time!
Always on time!
Response from PetLabCo.May 14, 2026
Hi Becky, We are thrilled to hear you packages arrive on time! Thank you so much for sharing your experience with us. Warm regards, PetLabCo.®
Charles T.
May 13, 2026
It always comes on time or early
It always comes on time or early. The product is amazing!
Response from PetLabCo.May 13, 2026
Hi Charles, thank you for your positive feedback! We're glad to hear your orders are arriving on time. Please feel free to reach out with any questions, we're always happy to help! Best regards, PetLabCo.®
Jean Chen S.
May 13, 2026
Don't waste your money
For clarification, I'm reviewing the dental powder. Don't waste your money. The advertisement is genius, however the product doesn't work. Also it made both my dogs have the runs
Response from PetLabCo.May 17, 2026
Hi Jean, thank you for taking the time to leave this feedback, we're sorry to hear about this experience. We've sent you an email to further assist with this, we're here and happy to help. We are available via phone, email and chat. Best regards, PetLabCo.®
Marguerite E.
May 12, 2026
Beau’s treat was here on schedule & he…
Beau’s treat was here on schedule & he loves them!
Response from PetLabCo.May 13, 2026
Hi Marguerite, we're glad to hear your delivery arrived on time! We'd love to continue to hear how Beau is doing, please feel free to update us. We're always happy to help so please don't hesitate to reach out with any questions or concerns! Best regards, PetLabCo.®
Elaine
May 12, 2026
Great product and great service
Great product and great service I like your packaging of your product and delivery
Response from PetLabCo.May 13, 2026
Hi Elaine, we appreciate you taking the time to leave such positive feedback. We're here and happy to help so please feel free to reach out if any questions or concerns arise. Best regards, PetLabCo.®

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