PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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JEFFREY K.
I noticed how my delivery is always on time. Loki and Blue never miss having their probiotic chews. Thank You!
Response from PetLabCo.May 15, 2026
Hi Jeffrey! We are so happy to hear your deliveries have arrived on time. We understand just how important this is for Loki and Bear. Thank you for allowing us to be a part of their wellness journey! Regards, PetLabCo.®
Carol
Good communication. Looking forward to good results.
Response from PetLabCo.May 15, 2026
Hi Carol, Thank you for your kind words. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way! Regards, PetLabCo.®
Miriam G.
I made only 1.purchase for a gift. My card has been charged monthly for automatic reorders Not authorized. Do to the lack of address info.the paq.are left in other apartments. Please do not send anymore. I don't have any dogs.
Response from PetLabCo.May 15, 2026
Hi Miriam, We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Regards, PetLabCo.®
NICOLE
The PetLab customer service team provided wonderful guidance and answers to my questions. Not only did they respond, the connected me with team members who could answer my request immediately. I was so impressed and grateful for the attention to customers.
Response from PetLabCo.May 15, 2026
Hi Nicole, We are so pleased to hear that our customer service team provided you with such helpful guidance and prompt assistance. Thank you so much for taking the time to share your experience with us. Regards, PetLabCo.®
Pamela M C.
I have no problems with pit lab. It is done a very good job with my Boston terrier and keeping his allergies and check.
Response from PetLabCo.May 14, 2026
Hi Pamela, thank you for sharing your positive experience! We're glad to hear about your pup and would love to hear more updates! So please feel free to follow up with us with questions, concerns and updates! Best regards, PetLabCo.®
Patricia M.
I'm not a big fan of the new blue container. I just keep pouring it into the old white one. The blue one is harder to open for us old folks. Otherwise it's a great product.
Response from PetLabCo.May 14, 2026
Hi Patricia, thank you for taking the time to leave this feedback. We appreciate you letting us know and we will be sure to bring this to our team's attention. Please don't hesitate to reach out if you have more questions or concerns, we're here and happy to help. Best regards, PetLabCo.®
VISESIO
Very good on time
Response from PetLabCo.May 14, 2026
Hi there, thanks for taking the time to leave this positive review, we're glad to hear your orders are arriving on time. We're always happy to help so please feel free to reach out if you have any questions or concerns! Best regards, PetLabCo.®
Chase
Terrible customer service. Shipment was fast, that has been the only positive. I understand the powder takes 3 months possibly to see some results for black build up, I get it, however this is due to the product affecting my dogs diabetes and blood sugar levels. I had to stop because she wasn't doing well with the addition of the product. I tried contacting them multiple times via email but they never responded even after two weeks. I had to do a credit card chargeback with them.
Response from PetLabCo.May 20, 2026
Hi Chase, We are so sorry you have had this experience. We'd love the opportunity to look into this further. Someone from the Customer Experience team will follow up with you shortly. Thank you for bringing this to our attention. Regards, PetLabCo.®
