PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Laura S.
Always on time. No issues whatsoever. However, my dog passed on May2nd and I need to cancel my subscription. Thank you.
Response from PetLabCo.May 12, 2026
Hi Laura, We're so sorry for your loss. We know how difficult this must be and our hearts go out to you. We appreciate your kind words about our service. Someone from our Customer Experience team will follow up with you shortly to provide support. Warm regards, PetLabCo.®
Patricia M.
Delivery was fast and the product is grea
Response from PetLabCo.May 11, 2026
Hi Patricia! Thank you so much for your kind words. We are thrilled the delivery was fast and the product has been great. Please don't hesitate to reach out to us should you need any assistance. We are always happy to help! Thank you for being a part of our community. Regards, PetLabCo.®
Carol M W.
Don't send anymore products. Then I get billed , I don't want a subscription to ur products coming to me. A person should be able to go on your website and order what she needs and then go leave it alone. Don't have to worry about 12 more come to the mail..
Response from PetLabCo.May 11, 2026
Hi Carol, We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
John M.
Fast delivery and great product
Response from PetLabCo.May 11, 2026
Hi John, We are so happy to hear your delivery arrived quickly and that the product has been great. Thank you for taking the time to share your experience. Regards, PetLabCo.®
Mathilda L.
Recieved my PetLab order in goid condition and on time. It was delivered to my front door.
Response from PetLabCo.May 11, 2026
Hi Mathilda, That is so wonderful to hear! We know just how important your dog's supplements are and it's great to know they have been delivered quickly and in a good condition. Thanks for being a part of our community. Regards, PetLabCo.®
Stuart K.
My ex my experience was that they have poorly trained customer service people that are slow that do not listen, and are rather punitive I shall say. Confirm they had all information needed and still did not cancel shipment and program, causing me to waste more of my time than I have already wasted. I have tried their product with three different dogs and every single one of them would not touch any food with it on it. This is purely a marketing scam and the rating shown on Trustpilot make me not want to trust Trustpilot anymore. We will see if they respond to a direct email.
Response from PetLabCo.May 11, 2026
Hi Stuart, We're really sorry to hear how frustrating this was and that you felt unheard. That is not the experience we want anyone to have, and we appreciate you bringing this to our attention. We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®
Kenneth
Hard to stop authorship.
Response from PetLabCo.May 11, 2026
Hi Kenneth! We are sorry to hear you have run into issues canceling your subscription. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Valued Visit A City U.
They took a picture to let me know my package was delivered.
Response from PetLabCo.May 10, 2026
Hi there, we appreciate you taking the time to leave us this positive feedback. We're glad to hear about your great delivery experience! We are always happy to help! Best regards, PetLabCo.®
