Adam S.
A great customer experience, even when things go wrong
I’ve been buying Theory11 products for years now and have always enjoyed the high quality of their products and the prompt delivery when ordering direct from them. I’ve never had an issue with an order previously, but my last order got delivered to the wrong address by UPS (the mistake was all the carrier’s fault). I emailed Theory11 to let them know and within just a few hours they had me a replacement on the way. I was already a big fan of the company- there’s just some of their stuff that is so unique and high quality that they don’t really have competition as far as I’m concerned. Today they were so courteous and helpful handling my problem that I just wanted to take a minute to leave this review to say how much I love the Theory11 team. Every order from them is a reason to get excited at my house, and after my experience today I can tell you that you can trust them to make it right if something unexpected does happen.


