theory11Reviews of theory11.com

Fast customer service!

There's an old saying: it's not the fall, it's how you recover. I'm a long-term customer and fan of Theory11, but for the first time ever I had a significant problem with part of an order. It turns out Theory11's excellence in design and (typically) quality extends to their customer service. I went from being upset and disappointed about part of a product to being so impressed with how they handled it that I think I'm an even bigger fan of theirs than I was before, despite having had a problem! Hats off to Mandy and the customer service team at Theory11!

Quick response to my concern on a defective product. the Theory XI representative offered me to replace on the first contact. Great customer service !

Great selection of playing cards. Reasonably priced. Great customer service from Mandy. I would recommend to any playing card enthusiast. The collection is growing and I’m looking for more to purchase.

I reached out inquiring about an order I placed. I initially received an email with my order info, but it did not indicate shipping info or date I might receive my decks. I reached out by replying to the email I received, and received a quick response. It was very polite and provided all the information I needed. Great service!

Mandy was able to resolve my issue which was partially caused by the shipper. I am ecstatic about her ability to fix my problem and make me a very happy customer.

I am deeply impressed with this company’s customer service and with the quality of their products. They shipped my order faster than I had thought possible. Three days later, when I contacted them because the post office had reported it as delivered—but it was nowhere to be found—I was amazed by their rapid response, kindness, and willingness to help. (Our postman had left the package at the wrong address.) Once I received the item, I was elated that it actually exceeded my high expectations. I will definitely be ordering from Theory11 again.

I had a small issue with my order and the support I received was excellent. They sorted everything out and were super quick about it. It’s always nice when great products come with great support. Theory11 is doing a great job!