theory11Reviews of theory11.com

I’ve been involved with magic and cards for over a decade, and Theory11 has always been my go-to for quality playing cards. Their craftsmanship is top-tier, and their customer support has consistently been excellent. I recently reached out about a misprinted card and they responded quickly and took care of it without any hassle. It’s great to support a company that truly stands behind their products. Highly recommend. -Keenan

Mandy Laterveer Was absolutely amazing, they did exactly what I needed without jumping through hurdles. The customer service was quick and effective. Highly recommend.

Excellent customer service from team member Mandy! Had an issue with a particular item with a slight mechanical fault, which was identified via video evidence, and a replacement item was sent after this was confirmed. Overall the item quality is really good but it was just unfortunate that I received a slightly faulty item.

I just would like you guys to know that I absolutely loved your cards and thought they were absolutely amazing yes the cards in the tuck boxes are Splendid and absolutely exquisite. But unfortunately I might have to stop collecting your guys's cards. Because I buy deck box protective sleeves. To protect my cards so they do not get damaged. Like I said I'm a collector so you guys putting on a hanger for retail stores and a sticker kind of pisses a lot of people off and you need to stop doing that I know for a business side it's great but for the collector side. It pisses me off because nobody else does it. What you should just do is say hey if you want to sell our cards. Here's a display and put them all in it and send them stickers so they can put on themselves at the store so then when you ship out cards for us your consumers that are not retail don't have to go to this b******* nonsense. Please and thank you fix this issue please I just got a pack of yours today. And I had the wall hanger part of it was bowed out and bubbled so I tried taking it off and it ripped the cellophane on a limited edition 25th or special edition 25th anniversary Tycoon playing cards I love your cards but please fix thank you. Literally my YouTube channel is called Monarchman because of your Monarch playing cards so please fix.

We had a great experience with this company and their customer service unit. Will definitely be ordering from them again.

The support service is really a 5 star the delivery is perfect and same for the packaging however, the web site could have more pictures of the cards and the back of the cards because there are more pictures about the box it self then the actual deck of cards. The box are really pretty but for some deck the backs of the card are disappointing. Despite that, the cards in hand feels great and the custom figure are really fun and beautiful, all the cards are the same size so there is no problem playing with multiple decks. It's probably the best brand to by playing card out there.

If ever I have issues with my shipment, this company deals with absolute professionalism and swiftness, and I know that they work very hard-even overtime-to accomplish customer satisfaction. Even if you write them a last minute letter (I prefer to write over calling), they acknowledge it and correct it as fast as possible. On a couple of occasions, I had certain issues with my shipment; once I was at fault; once it was a technical issue. They dealt with it in a friendly, efficient manner. I’m always impressed with their cordiality and competence!

Everything has been great! The customer service representative was quick and resolved my issue within a few emails. I love this company!